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call center call flow overflow question?

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telecotek1

Vendor
Nov 13, 2007
390
US
I have a bunch of branch office that have hunt groups i want to overflow them to another group but if that group doesn't answer the call after a certain amount of time i want the call to go back to the original branch office and try that group again. Is that possible if so how so?
 
That's default behaviour anyway, add the overflow group to the original groups overflow list and set the overflow time, it will ring the group for the overflow time then ring the overflow group for the overflow time then bounce back to the original group and so on and so on :)

 
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