Button programming to forward to hunt group does not work 2

[foosy]

Hello all,
I am perplexed by the following and your help will be greatly appreciated:
I have a phone with buttons programmed to emulation-> call forwarding all-> extension.
When there is an extension programmed, and the button is pressed, it works correctly and the forwarded extension rings as expected.
When instead of the extension I put a hunt group, it does not ring at any of the phones. It does go to auto attendant as programmed if no answer.
I have set the group to ring on all extensions and I know the group is programmed correctly because :
a. when I dial it, it rings all the phones in the group
b. When I set incoming call routing to the destination of this group, any external phone call rings all the phones in the group.

It is just that when I set a phone through a button to forward all calls, that it doesn't ring any of the extensions.
For kicks I also tried n a roundabout way: I created a phantom extension and had that phantom extension forward unconditionally to the hunt group. I then created a program button to forward to the phantom extension. Again, same result - no phones rang.

 

[intrigrant]

It is not possible to forward a group like a extension.

 

[foosy]

This is surprising, as you can set a destination to be a hunt group. I know this is a very common feature requested.
Also, it is supposed to work according to this thread:

http://www.tek-tips.com/viewthread.cfm?qid=1632007

But maybe there is a different action needed.
If a secretary is not there to answer phones and she wants to take a break and push a button to forward all calls to a group, how would you do it?

 

[Telecomboy]

Intrigrant is looking at it backwards. No you cannot forward a hunt group like you forward an extension, but if I am understanding correctly you are trying to forward an extension to a hunt group. Just add the hunt group number as the forward unconditional number for the extension in question. If that doesn't work you must be either doing something incorrectly or there could be a bug in your release. What release are you using?

 

[foosy]

So I continued to troubleshoot and I have an answer - although not a solution yet.
The scenario we had is that when someone calls from an outside line, incoming call routing routes the calls to a hunt group that has the secretary only in that hunt group (HG-Sec), and AutoAttendant as the overflow. When the secretary set her phone to forward unconditionally all calls to a hunt group (HG-All), it did not ring any of the phones in the hunt group HG-All.
However, if I changed the incoming call routing to route to the secretary's extension, and the secretary had her phone set to forward unconditionally all calls to hunt group HG-All, then all the phones rang as expexted.
My conclusion is that the call flow from hunt group (HG-Sec) --> to extension --> to hunt group (HG-All) does not work.
I can solve this partially by having the incoming call route set the secretary as a direct destination, however when not forwarding, if she does not answer, call goes to her personal voicemail instead of going to the AutoAttendant.

 

[Telecomboy]

You can utilize the fallback tab of the hunt group if you are not already. Set the OOS to the back-up hunt group. Then add a set hunt group OOS on the console. If they press it the calls will follow the OOS route. You will need to fallback that hunt group to the AA as well though if you need that to happen.

 

[qtelcom]

Follow Telcomboy suggestions, he is on the right track for what you need to do.

 

[amriddle01]

If she's the only member make the group sequential, then it will work

 

[foosy]

@Telecomboy, I think you are on the right track.
Now what time profile should I select and what default mode should I put the fallback groups into, both the original and the fallback one?

 

[foosy]

So I made it work according to @Telecomboy suggestions.
Thx!

I am still confused by a few overlapping functions.
There are two places where you can set fallback options: in the hunt group itself and in incoming call routing.
Which one takes precedence? what happens if they are different?

Example call flow:
-external call comes in
-incoming call route has HG1 set as destination during day and HG2 set as fallback
-HG1 has HG3 set as OOS fallback
-HG3 has AutoAttend as OOS fallback
How is that resolved?

 

[amriddle01]

Only the original target groups settings are used, makes sense

 

[intrigrant]

To avoid the "original target settings" you can create a shortcode to ring the overflow group and set the shortcode as night or OOS target, only on R9.1 though.