busy signal on PRI

[Ghostin]

I have a new PRI installed. The D channel and trunks are up according to the provider, and there are no alarms on the system. When I try to access on of the PRI trunks using the pool dial code, I get a busy. Any ideas?

 

[fonetek]

did you follow the pri sheet exactly and in order?
sounds like your missing something.
did you confirm that the switch type is correct with carrier?

FRANK C
CONSOLIDATED TECHNOLOGIES
AVAYA GOLD BUSINESS PARTNER
ACA CERTIFIED

 

[Ghostin]

The switch type is correct. They have the protocol set to NI2. Does it need to be set to ATT Custom?

 

[fonetek]

yes it does
let them make the change.

FRANK C
CONSOLIDATED TECHNOLOGIES
AVAYA GOLD BUSINESS PARTNER
ACA CERTIFIED

 

[FHolzkamp]

To note, we had a similiar problem recently when we turned up a PRI with MCI Local. If you still have problems after changing the protocol to ATT Custom (5ESS) check your Special Service Table - Digits to Delete. Certain providers want all digits sent, whereas, I think it by default deletes some digits?