Busy Lamp

[braken2000]

Hi,

I have tried searching for this on the forums, but keep ending up with softconsole information. Hence the post.

I have a 1616 set with two extension boards and want the buttons to show if the assigned station to said button is busy. I have used the busy-ind which seems to be intermittent at showing whether that station is busy, it does not seem to show on calls that have been transferred to that station.

Is there a better way for me to do this? This is the first time I have tried to program a reception phone and have to say am finding it challenging.

Thanks in advance

 

[telcoguy]

1616 may not the the best choice for an attendant, but it could work if your organisation is not that large.
normally you'd use a softconsole or even an oldfashioned 302D. These have a buslylamp matrix of a 100 at a time.
These are set up in the attendant config.
The other option is a bridged apearence, but you also need a button per line appearence on each remote phone,
otherwise you will indeed only see the first appearence as busy.

 

[braken2000]

Thank you, fortunately it is a small office (at the moment). I am pushing for softconsole, but the guys in this office run on Citrix which wont run softconsole (to the best of my knowledge). The problem with bridge-appearance is that the phone would not stop ringing.

 

[Stinney]

Try uing a Team button for the busy indicator.

A team button not only provides a busy indicator and speed dial, but it also shows when the phone is ringing. It will also allow the person with the button to pickup the call like a bridged appearance. However, unlike a bridged appearance it monitors all of the extensions call appearances. It will ring the station unless you set the rg field to n.



- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[braken2000]

Thanks Stinney, I will give that a go as it sounds like a more robust solution.

 

[braken2000]

Is there any restrictions on using it? It is coming up for certain extensions saying "button type does not meet min or max requirements" yet it works for others?