Toni269
MIS
- Apr 18, 2002
- 815
We have a free seating environment and agent id's with skills routing. Any way to see busy indicators on these agents? We don't know what extension they will be sitting at.
Thanks,
Toni
Thanks,
Toni
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Busy Indicators on Agent ID's? 1
- Thread starter Toni269
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1
- #3
Well, you can put an agent ID in the TAC/Ext field on a BUSY-IND station button, but it won't work; it will never light up when the agent is on a call.
If you need to monitor when the agent is active, etc., use a CMS report (real-time; group or split/skill).
If you need to call the agent directly, but don't know the extension of where they are sitting at, dial their agent ID instead.
Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road
If you need to monitor when the agent is active, etc., use a CMS report (real-time; group or split/skill).
If you need to call the agent directly, but don't know the extension of where they are sitting at, dial their agent ID instead.
Susan
"'I wish life was not so short,' he thought. 'Languages take such a time, and so do all the things one wants to know about.'"
- J. R. R. Tolkien, The Lost Road
- Status
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