BUG365

[Romar53]

Hey guys,
First time posting.
I have received a BUG365 message, looked up the code was wondering what "811 and 911 version" mean

BUG0365
Network map indicates timeslot is idle but network memory is not idle.
TN1, TN2 (packed format), BADLOOP, SLOT1, SLOT2, CONTENTS. 811 and 911versions: DATA0, DATA1. Procedure PATHFIND

Great site! Have cleared up a half dozen problems already!

 

[Reusser]

there are several patches for BUG365 depending on switch type and Sotware - what software Rls are you on and what is proccessor type.

 

[Romar53]

RLS 4.5 with CPIV processors

 

[Reusser]

MPLR26250
Speechpath setup fail by Call Server causes CCMS (SYMPOSIUM - CONTACT CENTER) ACD acquired ports / agents go NRD (NOT READY). Also BUG365 may be printed.
BUG365
BUG365 : 0000605C 0000D000 96 18 0000303C 00008032
BUG365 + 00BEE2BC 00B7D184 00B7CB19 00B7C4CA 132CA479
BUG365 + 132C86DF 00B8E2C1 00B8DA51 00B7406A 00B8A519
BUG365 + 0042D64D 0041F564 00415EBF 00414808 00413F2E
BUG365 + 00A0FE00 00A0FA1D 00A477E9 00A46CF7 01D1E1CD
BUG365 + 01D1DF13 01D1DDFF 01C2884A 0122F56C


MPLR26896
Reoccurring BUG365 does not clear network data

This patch is for a very specific reoccurring BUG365;
BUG365 : 000078B0 00007400 120 8 0000A000 00000000

The first two fields and the stack may vary, the loop (120) slot (8) may also
vary but will repeat after the bug has been triggered once, the target of this
patch is when the last two fields equal 0000A000 00000000.

This patch will not help any other variation of BUG365.


Both patches need to loaded by Nortel - you will need to get a Nortel case opened to get patch and clear

 

[Romar53]

Reusser Thanks for the reply. I have gone over the Bug codes and I don't have the problem this patch will fix.
I was wondering about the explaination the NTP give about "811 and 911 versions: DATA0,DATA1

 

[Tman45]

Hey there! Do they happen to have a patch for this Bug365 string? 01D2D33F 0123EB9C

We have a survivable remote core system Cs1000e running CC 5.0 (haven't taken the 5.5 plunge yet because 6.0 is out soon)

% BUG365 : 00005644 0000FD95 86 12 00002B64 00004044
% BUG365 + 00BFD7FC 00B8C6C4 00B8C059 00B8AE63 00B8554A
% BUG365 + 00B83B97 25FB0B70 00393E66 0037F0DF 0037EC8D
% BUG365 + 25FB693D 00431EB8 00425437 00423D48 0042346E
% BUG365 + 00A1F340 00A1EF5D 00A56D29 00A56237 01D2D70D
% BUG365 + 01D2D453 01D2D33F 0123EB9C

The loops and slots these report on are 86-13, 85-8, 86-17

I appreciate the original post about these Bug365 errors. Seems crazy to me because the Nortel Docs say that the Call Server is failing to setup speechpath ... why would that be?

 

[Reusser]

Both of you will need to open Nortel case to either Apply one of the patches (since they are not public) or open CR or new patch.