BSOD In NDIS.SYS On Windows 2000

[jazzgirl]

I really need some help so any suggestions appreciated.

I have Windows 2000 SP2 installed on my home computer. System specs are:

Epox 8KTA3 motherboard
1.2 ghz Tbird CPU
Geforce2 MX 32 meg video card
256 megs PC100 RAM
Netgear FA311 network card (was LinkSys 10/100)
SB Live Platinum sound card
USR 56K hardware modem (ISA)
45 gig IBM 7200 RPM ATA100 hard drive
Plextor 121032A CDRW
Toshiba 16X DVD
generic floppy

I have been getting a BSOD pointing to NDIS.SYS usually when I go to a particular site and enter their chat area. Here is the error: "The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x01790114, 0x00000002, 0x00000000, 0xbff31bbe). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\MEMORY.DMP." On rare occasions I've gotten the same error when uploading/downloading email but very rare. Whatever is causing the crash it only happens when I'm performing tasks online.

I have done some surfing around and did find that several people had gotten this error with the Linksys network card. I had the Netgear laying around so I uninstalled the Linksys and installed the Netgear with the latest drivers. I still get the BSOD when I go to chat on this particular site.

I have downloaded the debugging tool from Microsoft but the instructions are a little confusing and I'm still learning Win2K. (BTW, this is a clean install).

I'm guessing that there is another buggy driver thats really causing the problem but I'm not sure how to troubleshoot. Any suggestions appreciated.

jazzgirl

 

[butchrecon]

Yep, The NDIS.SYS file needs replaced. You can do this by doing the following.

Open a command prompt (START>RUN>CMD) and type sfc /scanonce
then reboot. If the file is corrupted then this will fix it.

Let me know how it goes. James Collins
Computer Hardware Engineer
A+, MCP

email: butchrecon@skyenet.net

 

[jazzgirl]

Thanks James. I just got home and will try it and let you know.

Jazzgirl

 

[jazzgirl]

Okay...I did the sfc /scanonce and it asked of course for the Windows 2000 disk. I put it in and it kept giving me a box to retry or cancel. I kept hitting retry until it completed. I did say a couple of times that the disk I used isn't the same one used to install 2000, but it is! I have a feeling it has something to do with SP2 and the update in files. I'm not sure what it did but is there anything else I need to do now?

jazzgirl

 

[butchrecon]

Nope, did that fix your problem? You may have to reinstall SP2. Before you reinstall SP2 try the web site again to see if its ok now. James Collins
Computer Hardware Engineer
A+, MCP

email: butchrecon@skyenet.net

 

[jazzgirl]

Thanks Butch. I haven't tried yet. Just got home. I'll try it and let you know. I did delete the "0" size ndis.sys file I found on the root drive of C:. Don't know how or why it was there.

jazzgirl