Hi All,
I have a strange one here...
Our EA group in the office has various bridged appearances set up for MDs and other extensions. 2 x Lines for each bridged ext. Everything was working fine up until last week when it was reported to me that when the MD is ringing their ext, they pick up but the call still fails over to the main hunt group as if they didn't answer the call.
Call traces have shown that it fails over to cover after a no answer (yet they have clearly answered). Other than this it looks like a perfectly normal trace.
The weird thing about this is that the only thing which has changed in the system is that they have started logging on remotely using softphone. Nothing from a config perspective has changed. Does anybody know if softphone can cause an issue like this or change system settings in the background? To me, it would be odd if it could!
I have a workaround in place a the minute where i took out one of the bridged appearances and have the MD using the unbridged line appearance to make calls. This works, but it is neither ideal, nor does it solve the problem.
Any ideas?
Thanks,
Stephen
I have a strange one here...
Our EA group in the office has various bridged appearances set up for MDs and other extensions. 2 x Lines for each bridged ext. Everything was working fine up until last week when it was reported to me that when the MD is ringing their ext, they pick up but the call still fails over to the main hunt group as if they didn't answer the call.
Call traces have shown that it fails over to cover after a no answer (yet they have clearly answered). Other than this it looks like a perfectly normal trace.
The weird thing about this is that the only thing which has changed in the system is that they have started logging on remotely using softphone. Nothing from a config perspective has changed. Does anybody know if softphone can cause an issue like this or change system settings in the background? To me, it would be odd if it could!
I have a workaround in place a the minute where i took out one of the bridged appearances and have the MD using the unbridged line appearance to make calls. This works, but it is neither ideal, nor does it solve the problem.
Any ideas?
Thanks,
Stephen