Bridged appearance, call waiting and group calls

[JeSTeROCK]

Have a system on 3.0 (40) with 5410 handsets

Two phones are programmed with 2 call appearance buttons and 1 bridged appearance of each others first call appearance

If person A is on the phone (call appearace a) and a call rings to a group (with group ring) with both users as members and call waiting and the second call hangs up before being picked up the call rings on call appearance a on person B's phone and cannot be picked up. Only to be cleared by unplugging the phone.

Its a weird setup but they want both phones to ring

Is this another fault or bad programming. Would a coverage appearance be better ?

 

[Morrack]

I'm not sure I'm following the situation. Both phones are member of the same group and you want them both to ring when a call comes into the group? Why not make it a group ring huntgroup and ditch the bridged appearance?



Peter Sherwood

Morrack Consulting

http://www.morrack.com

 

[JeSTeROCK]

They want to be able to take group calls (group type ring)
and also for each others internal calls to ring at both phones

 

[acalesini]

I'm not able to heard the busy tone on an internal call:
User A is calling; when user B calls user A, it hear free tone (and user B will see the call on call appearance b=).
This appens since we have upgraded to release 3.
How can I make the busy tone?

Thanks

 

[JeSTeROCK]

Don't use call appearance buttons, turn off call waiting, turn on busy one held