So I have replaced some Samsung 3 line sets with a CICS and 7 t7316e sets. Now the customer and I noticed that talking on any analog line causes an echo. You can hear your self talking through the phone. I replaced the CICS and the line cards but this fixed nothing. Is it a bad batch of t7316e's? I don't get the echo on intrernal calls but I get it on all 4 of the analog lines. Thes lines are standard analog lines, there is now VoIP or digital conversions over the line. Changing the line settings to shortCO or longCO has changed nothing. I can't find the problem. Could it be a grounding issue? I'm at a loss
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Brand new install but have an echo issue
- Thread starter d00ner62
- Start date
ironhorse17
Technical User
Must be something with the new Avaya T series phones , try a Nortel M series handset see if it does the same.
phoneguy427
Technical User
Try changing the loss package in the lines programming to long co or short co.
- Thread starter
- #6
I never have been a fan of the sound quality that you get with the T-series Norstar sets. I have been working with it for years & it is always a complaint went switching out an older phone system. Just tell them to live with it & they will get used to it.
curlycord
Programmer
pccal its an echo....that shouldn't happen.
What software?
Try changing line cards.
=----(((((((((()----=
curlycord
What software?
Try changing line cards.
=----(((((((((()----=
curlycord
curlycord
Programmer
NM the line cards mis-read.
Bring another system in just for testing...even a 3X8.
=----(((((((((()----=
curlycord
Bring another system in just for testing...even a 3X8.
=----(((((((((()----=
curlycord
Curlycord we could debate what an echo is & I would consider an echo to be hearing what you say into the transmitter back into the earpiece. I hear it on every T- Series set that I have ever installed. I am just saying that the sound quality of these sets sucks. d00ner62,if it is what I describe than I would not knock your self out troubleshooting it. The Samsung 3 line phones are probably analogue. The digital compression on these T-series sets is brutal & therefore you can hear yourself back into the earpiece. It gets worse as you turn the volume up. I have had quite a few customers that I end up selling the Algo confidencer handsets in order to make them happy. An expensive proposition to say the least.
allworxguy
Vendor
Hear yourself in the earpiece"
You are supposed to. It's called sidetone and it's been around since Alex invented to telephone network.
Marv
You are supposed to. It's called sidetone and it's been around since Alex invented to telephone network.
Marv
curlycord
Programmer
Yes normal on any phone...Full Duplex on the Handset.
Echo would be when you say something then a moment later it is repeated.
Much like Reverb too.
However if you hear yourself too loud then the transmission maybe too loud.
Try another handset from any system.
Of the pansonic is not full duplex or issue with the KSU.
The usual complaint is a tiny tad of static noise which is actually the digital noise.
=----(((((((((()----=
curlycord
Echo would be when you say something then a moment later it is repeated.
Much like Reverb too.
However if you hear yourself too loud then the transmission maybe too loud.
Try another handset from any system.
Of the pansonic is not full duplex or issue with the KSU.
The usual complaint is a tiny tad of static noise which is actually the digital noise.
=----(((((((((()----=
curlycord
phoneguy610
Programmer
pccal, id hate to be one of your customers
"hi our phones are not working and i cant hear the other party"
"DEAL WITH IT"
i wish i could keep customers that way
"hi our phones are not working and i cant hear the other party"
"DEAL WITH IT"
i wish i could keep customers that way
We've run into this exact issue - changing line cards did not help.
Seemed to be caused by excessively "hot" lines from the Telco coupled with the specific acoustics of the space. The customer had to turn the handset volume to max in order to overcome some of the ambient noise, but doing so created that overly loud sidetone which they didn't like.
Final solution: Replaced with Panasonic system, customer happy.
-----------------------------------
Telephone & computer wiring/Cat 5E/Cat 6/Fibre Optic cabling in Calgary, AB
Seemed to be caused by excessively "hot" lines from the Telco coupled with the specific acoustics of the space. The customer had to turn the handset volume to max in order to overcome some of the ambient noise, but doing so created that overly loud sidetone which they didn't like.
Final solution: Replaced with Panasonic system, customer happy.
-----------------------------------
Telephone & computer wiring/Cat 5E/Cat 6/Fibre Optic cabling in Calgary, AB
theapex
Vendor
- May 10, 2012
- 3
Same problem here!!! ![[banghead]](/data/assets/smilies/banghead.gif "[banghead] [banghead]")
Had it a few months ago with an earlier customer (Nortel CICS with brand new Avaya branded T7316E sets) and was forced to replace with refurbished Nortel sets.
I passed it off as a fluke.
~
Fast-forward to yesterday ... I do a system switch-over during off hours. Switched system to a Norstar CISC with Avaya T7316E sets during off hours.
Following day (which is today) ... Immediate complaints of sound quality issues with EVERY hand set!! Users complain saying they hear themselves on the handset very loudly but can barely hear the person on the other line. They max out the volume to compensate only to end up blasting their own voice into their ears with minimal volume improvement of the caller.
I plan to AGAIN replace with refurbished Norstar sets, but what the heck is going on?! Is this a joke?
Could this perhaps be a strange incompatibility between the Norstar CISC and the Avaya branded sets? Why is it that I'm having such a tough time finding others with similar issues online (other than this single thread I'm replying to here)?!
Is there no solution? Just replace the brand new sets with refurbished ones? That, or to tell my customers to suck it up and "deal with it" because it's supposedly "normal" and how phones are suppose to work?
Something fishy is going on. Why is there no mention of this "issue" anywhere - from Avaya themselves or otherwise?
It's almost as if the amplification is wired in reverse in the handset. Mic capsule is amped too loud while speaker is amped too quiet. We need to LOWER the self-volume and INCREASE the caller volume.
~
Sorry for sounding grumpy about this, but it's definitely a frustrating situation right after a fresh install.
Anyone with insight (and a possible solution), PLEASE respond! Thanks a million!![[thumbsup]](/data/assets/smilies/thumbsup.gif "[thumbsup] [thumbsup]")
Had it a few months ago with an earlier customer (Nortel CICS with brand new Avaya branded T7316E sets) and was forced to replace with refurbished Nortel sets.
I passed it off as a fluke.
~
Fast-forward to yesterday ... I do a system switch-over during off hours. Switched system to a Norstar CISC with Avaya T7316E sets during off hours.
Following day (which is today) ... Immediate complaints of sound quality issues with EVERY hand set!! Users complain saying they hear themselves on the handset very loudly but can barely hear the person on the other line. They max out the volume to compensate only to end up blasting their own voice into their ears with minimal volume improvement of the caller.
I plan to AGAIN replace with refurbished Norstar sets, but what the heck is going on?! Is this a joke?
Could this perhaps be a strange incompatibility between the Norstar CISC and the Avaya branded sets? Why is it that I'm having such a tough time finding others with similar issues online (other than this single thread I'm replying to here)?!
Is there no solution? Just replace the brand new sets with refurbished ones? That, or to tell my customers to suck it up and "deal with it" because it's supposedly "normal" and how phones are suppose to work?
Something fishy is going on. Why is there no mention of this "issue" anywhere - from Avaya themselves or otherwise?
It's almost as if the amplification is wired in reverse in the handset. Mic capsule is amped too loud while speaker is amped too quiet. We need to LOWER the self-volume and INCREASE the caller volume.
~
Sorry for sounding grumpy about this, but it's definitely a frustrating situation right after a fresh install.
Anyone with insight (and a possible solution), PLEASE respond! Thanks a million!
I had the same problem, the customer was in a temporary location and had an echo on the line. He said he would wait until he moved to his permanent location. He moved and echo still there, I changed the system, echo still there, went to fax machine and found echo there also. Provider came out and changed the Adtran, problem solved.
I hope this is of some help to you.
Wayne T
I hope this is of some help to you.
Wayne T
theapex
Vendor
- May 10, 2012
- 3
Thanks for the suggestions, but I just realized everyone here has their own interpretation of "echo" in this thread. Heck, maybe I should have started a NEW thread instead of adding to this one. It's just that in MY case(s), the set users can hear their own voice LOUDER than the caller's voice (and these same clients refer to this issue as an "Echo").
However, technically, it is NOT an echo at all It is not a delayed repeat ... it's just a loud user voice and quiet caller voice. Again, turning the volume up increases BOTH and does not help the situation - only aggravates the user's ear.
Anyway ... to wrap up in an unfortunate manner ...
I eventually did as I said I'd do: replaced all T7316E sets with refurbished Nortel branded ones. Problem instantly solved!
This simply proves the error/issues resides somewhere in the Avaya T7316E sets. Furthermore, they are all running through the latest Nortel CICS (v7.1) (brand new KSU with a brand new card). With brand new Avaya sets ... volume problems. Refurbished Nortel sets ... perfect.
~
Again, this is unfortunate and I can't understand why there is literally no mentioned of this anywhere else online. It's a very straightforward and reproducible issue ... I can't possibly be the only one who has come across it. This is the THIRD time this has happened and the only solution was to go back to refurbished Nortel sets.
Still though, if anyone has any idea why the Avaya sets have this volume problem, do let me know.
However, technically, it is NOT an echo at all It is not a delayed repeat ... it's just a loud user voice and quiet caller voice. Again, turning the volume up increases BOTH and does not help the situation - only aggravates the user's ear.
Anyway ... to wrap up in an unfortunate manner ...
I eventually did as I said I'd do: replaced all T7316E sets with refurbished Nortel branded ones. Problem instantly solved!
This simply proves the error/issues resides somewhere in the Avaya T7316E sets. Furthermore, they are all running through the latest Nortel CICS (v7.1) (brand new KSU with a brand new card). With brand new Avaya sets ... volume problems. Refurbished Nortel sets ... perfect.
~
Again, this is unfortunate and I can't understand why there is literally no mentioned of this anywhere else online. It's a very straightforward and reproducible issue ... I can't possibly be the only one who has come across it. This is the THIRD time this has happened and the only solution was to go back to refurbished Nortel sets.
Still though, if anyone has any idea why the Avaya sets have this volume problem, do let me know.
theapex
Vendor
- May 10, 2012
- 3
Mini update ...
The same Avaya sets seem to work fine with a Nortel MICS system.
=======================
TO RECAP:
=======================
Avaya T7316E + CISC = Sound Problems!
Avaya T7316E + MICS = Good to go!
Thanks everyone. I hope this helps other out as well and I hope Avaya release some information about this issue eventually. It's quite bothersome to receive a customer complaint the first day after a brand new install!
Cheers!
The same Avaya sets seem to work fine with a Nortel MICS system.
=======================
TO RECAP:
=======================
Avaya T7316E + CISC = Sound Problems!
Avaya T7316E + MICS = Good to go!
Thanks everyone. I hope this helps other out as well and I hope Avaya release some information about this issue eventually. It's quite bothersome to receive a customer complaint the first day after a brand new install!
Cheers!
AVAYA can't even get their own IP Office sound issues sorted out. They certainly are not going to knock themselves out fixing this issue!!!! I would stay way clear of their product!!!! Their support is very suspect to say the least!!!!! Why would they want to put any effort into trouble shooting a discontinued product?
- Status
Similar threads
- Locked
- Question