Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

blue screen but not in safe mode?

Status
Not open for further replies.

Coxy01

Technical User
Jun 12, 2003
48
NZ
Hi,

I have a toshiba satellite laptop running XP home,

It blue screens regulally but runs fine in safe mode even on the internet?

I have run loads of different spyware/virus programs they only find the usual stuff and remove it,

any ideas?

Thanks
 
Enable your event log if you haven't or check it if it is.

The BSOD normally indicates the glitch, but with CPU speeds today most can not be read fast enough.

There is most probably a hardware problem and if lucky it will create an error in the log for you to further investigate.

rvnguy
"I know everything..I just can't remember it all
 
What is the BSOD error?

To get further information about any error look in your Event viewer.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on these sites.




Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.

You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.

Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.




If everything is OK in Safe Mode maybe these will help?

310353 - How to Perform a Clean Boot in Windows XP

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top