blue screen and rebooting

[pritska]

An Evesham machine with an AMD processor. The machine says there are windows up dates to be installed. Install them, asks to reboot. Reboot and it blue screens for a split second, so can't see what the error is, and then restarts, looping the same process.
Sometimes can get into safe mode, by F8 method and then restart into normal mode. Then, do the updates again, and it's back to square one. It comes up with the same updates to install! Perhaps coz it's not restarted properly, it thinks the updates aren't installed??
Is there a way of removing the updates last installed?
They are not listed in Control Panel/Add Remove Programs.

Any ideas anyone? Would you agree that it's a software problem rather than a hardware problem? Could it be one of the windows updates is not liked by some hardware on the PC or the AMD processor?

 

[gpalmer711]

Check out thread779-634466 and read the advice given by Bcastner.

Click on start - Setting - Control Panel. Double Click on system. Click on the Advanced Tab. Click on settings on StartUp and Recovery. Untick the box that says Automatically Restart. This will keep the blue screen up so you can find out what the error is.

Download Hijack This - create a log file and post the contents here.

http://www.tomcoyote.org/hjt/

Greg Palmer

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Any feed back is appreciated.

 

[soaplover]

Right click on "my computer"
Select properties.
Advanced
Startup and recovery have a "settings" button ,
click this an deselect the option "automatic restart"
under "system failure" .

This will give you the possibility to see the sop error ,
so you can figure out some more about the cause.

 

[soaplover]

Did you by any chance update drivers from
"windows update" or was it just "critical updates" .

Updating drivers from "windows update" isn't always a good idea.

Be selective on win update regarding the suggestions in
"recommended updates" and "driver updates" .

Never update a driver if everything is okay .

If you updated a driver ,you can "roll back" to previous.

//Soaplover

 

[pritska]

thank you all for your suggestions.
The computer in question was a friend's.
I have been to his house and seen the beast.
What was happening now, was that it would try and start up and stop at a point, after which everything locked up.
No safe mode, no last known good config.
So I did a safe mode attempt, and it hung on ntdll.dll.
Fortunately for him, I had a set of XP boot disks and started the computer up with these, and used the repair option.
Fortunately for me, I was able to log into the windows installation, and didn't get any nonsense about the administrator password, as you do with machines built with sysprep.
Ran the repair, and woohoo, back in business.
Once again, thank you all for your suggestions, and thank the almighty for tektips! Best use of the internet ever!