Blind Transfer Recall Timer

[BobBuilder]

Hi Guys,

I have a Meridian RELEASE 25 ISSUE 15 + where any calls blind transferred by both digital and analogue extensions recall back to the extension who originally transferred the call after 4 rings.

I need to either extend the time before it recalls or even better turn it off all together. I have search manuals and I can't find any timers specific to this.

This is not related to the RTIM timers.

Thanks

Bob

 

[bdmcdonald99]

You can turn the slow answer recall for external trunks feature off in LD 15

LD 15 – Enable Slow Answer Recall Enhancement for the customer.
LD 15 – Configure Timers for Slow Answer Recall for Transferred External Trunks.

Prompt Response Description
REQ: CHG Change.
TYPE: FTR Features and Options data block

- OPT (SLD) SLA Slow Answer Recall Enhancement (denied) allowed

Prompt Response Description
REQ: NEW CHG Add, or change.
TYPE: TIM Timers
...
- RTIM xxx yyy zzz Recall timers for Slow Answer, Camp-on and Call Waiting,
where:
xxx = 0-(30)-378 for Slow Answer Default 30 seconds
yyy = 0-(30)-510 for Camp-on, and
zzz = 0-(30)-510 for Call Waiting.
These timers indicate in seconds the elapsed time before
attendant recall. Slow Answer must be a multiple of six
seconds.
To change one timer, all three fields must be input.

This is in the features and services book under Slow Answer Recall for Transferred external trunks. Google search found it.

It's a phone system, NOT a clock!