Blank pages print when document is opened

[pjcarmen]

Very odd...
I work in an elementary school. In our lab, when a document is opened, within a few seconds a blank page prints to the default lab printer. This will continue as long as the document is open. The OS is Windows 98, and Office is XP sp3

This document was created from a template taken from the Microsoft web site. So when this class is working on this project, the printer goes nuts, blank pages all over the place. So basically all document created using this tempplate are printing blank pages all by themselves.

We have Symantec AV Corp 9.0, and it is up to date. I just did a virus scan of the student area, and nothing comes up.


Macro security is turned up to high. I examined the documents, and I don't see any macros in them. What else could it be?

Very strange indeed, any thoughts?

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~Paul~
TechMonkey

 

[01Patrik]

If security level is set to high in Word, then macros are disabled IF the macro is in the document itself (there are also some choises regarding trusted sources that you might want to check out). That means that any macros in Normal.dot (or whatever template you're using) is considered secure to run, even with the security level set to high.

And since normal users can alter the templates, they can also record/write macros for it.

I'm sure you checked the template, and if MS produced it I guess it should be fine, but I thought a heads-up would be in place, it sure does sound like a document_open event.



// Patrik
______________________________

To the optimist, the glass is half full. To the pessimist, the glass is half empty. To the IT Professional, the glass is twice as big as it needs to be.

 

[pjcarmen]

No real resolution to this so far. I have found that if I "select all", and paste to a new document, save the new copy, close everything and open the newly saved copy, all is well. Not really sure what that means exactly.

If this is a macro, I can't find it anywhere.

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~Paul~
TechMonkey

 

[fumei]

There should be no way a print job is spooled to the printer unless there is an instruction to do so. SOMETHING is telling the printer to print.

1. Does this only happen with Word?
2. Close Word. Rename Normal.dot so Word creates a new one. Restart Word and try again. Does it still print?

Gerry

 

[pjcarmen]

I did delete normal.dot during the troubleshooting process, nothing changed. Something in that document is sending a print job. The print queue lists the document title as "untitled document" by the way, no matter what the currente open document may be named. The problem only happens when a spceific set of documents are open in word. As soon as wod is closed, the print jobs stop filling up the queue.

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~Paul~
TechMonkey

 

[01Patrik]

Hmm...

Might there be any file type set up issue? Perhaps slightly modified DDE-extensions on opening word-documents (like a included printto)?

// Patrik
______________________________

To the optimist, the glass is half full. To the pessimist, the glass is half empty. To the IT Professional, the glass is twice as big as it needs to be.

 

[pjcarmen]

Interesting thought, only problem is that the issue only happens when a specific set of documents are opened. Documents that were created from one template downloaded from Microsoft's Site. Opening Word by it self or other documents does not cause the problem.

We did resolve this by copying and pasting to a new document. I would like to be able to prevent it from happening in the future.

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~Paul~
TechMonkey