Big problem Outlook 2000 4

[denzilla]

Here's a good one. I did some routine maintenance on a PC at work. I ran a standard scandisk, ran ad-aware 5.83, deleted temp internet files, and defragged the HDD. Okay here were the fun begins. After restarting the PC, Outlook 2000 will start and I can see the email, but when I try to open it, it crashes with an illegal operation. Here is what I have done so far:

1. Repaired Office 2000 (no effect)
2. Uninstalled/re-installed office (no effect)
3. Installed SR-1 (no effect)
4. Installed office 2000 SP3 (able to read e-mail now, but
moved the illegal operation crash to another area of
Outlook. When I go into the tools or options area and
click on the "mail types" tab it now crashes with
illegal operation!

At least I can read the mail now but this problem is annoying me greatly. Has anyone else encountered such a problem? It had the spyware program "Hotbar" installed which is why I used Adaware. I've never had any trouble from adaware before, so I can't blame that. Please help. Thanks

 

[Marcs41]

Did you try the SCANPST.EXE to repair your PST?
(it's on the Office CD) If the answer is here, mark it, others can benefit from it too.
Free Tip: The F1 Key does NOT destroy your PC!

 

[Marcs41]

Or in C:\Program Files\Common Files\System\Mapi\1033 (or other number) If the answer is here, mark it, others can benefit from it too.
Free Tip: The F1 Key does NOT destroy your PC!

 

[denzilla]

This is going to sound stupid but what is PST? I forgot to mention its running on a Win98SE PC. Does this affect the advice?

 

[smah]

the *.pst files are where outlook stores you Personal folder. scanpst is a tool from MS to repair this file. Here's some reading:

http://support.microsoft.com/default.aspx?scid=kb;en-us;272227

 

[Marcs41]

to follow up on smah, search you C: drive for outlook.pst or *.pst.
Or, in Outlook, click Tools - Options - Mail setup - data files.
You can see where the file is stored. If the answer is here, mark it, others can benefit from it too.
Free Tip: The F1 Key does NOT destroy your PC!

 

[denzilla]

Thanks for the info everyone. I won't be able to test this info till Mon. I'll get back to ya.

 

[moram]

Just a reminder. If Denzilla is running off of an Excange server, there is a chance he does not have a personal folder.

 

[denzilla]

moram,

I'm not running off exchange. Thanks for pitching in though

 

[denzilla]

Well everyone the problem is gone for now. It just went away by itself. Go figure Thanks all!

 

[dmcse]

Hi All,

Just a contribution here... Some of my users had a similar problem due to the installation of a third party toolbar, which corrupted a Registry Entry. Here's how we fixed it.

Close Outlook
Start regedt32
Go to HKEY_Currenr_User\Software\Microsoft\Office\10.0\Outlook\Options

Before deleting the key Options do a File\Export of the same Key to serve as a backup

This Key will be re-created automatically when the user starts up Outlook.

Hope this helps for future problems similar to what you experienced.

Daya

 

[denzilla]

Thankyou this could be very useful. It makes sense because Hotbar is a third party toolbar.

 

[denzilla]

dmcse,

Well I ran into another computer at work with the same problem. Your little trick worked!! Thankyou so much. I need to update a couple of things though.In win98 the command is "regedit" and the key was 9.0 not 10.0. Thanks again.