BE install error

[Rols]

Hi Guys,

I have been having an installation problem with BE9.1.

The install wizard seems to run fine but at the end it encounters an error & rolls back the installation. We get the error "Failed to install 3rd party products".

Here is the tail of the bkupinst.log

03-30-2004,14:57:34 : Executing InstallJRE
03-30-2004,14:57:34 : Required version of JRE is already installed. Exiting InstallJRE_MSI
03-30-2004,14:57:34 : Executing BE_InstallMDAC.
03-30-2004,14:57:34 : MDAC 2.80.1022.0 is installed on this system.
03-30-2004,14:57:39 : Installing MSDE 2000 BKUPEXEC instance.
03-30-2004,14:57:39 : E:\WINNT\INSTALL\MSDE\setup.exe /wait /qn /l*v "C:\WINNT\MSDE_BKUPEXEC.log" INSTANCENAME=BKUPEXEC SAPWD=**** DISABLENETWORKPROTOCOLS=0 REBOOT=ReallySuppress
03-30-2004,14:58:10 : ERROR: Failed to install MSDE 2000 BKUPEXEC instance.
03-30-2004,14:58:10 : Please review C:\WINNT\MSDE_BKUPEXEC.log for more details.
03-30-2004,14:58:10 : Failed to install third party products.


Looks like the failure is caused by MSDE - here is the MSDE_BKUPEXEC.log


=== Verbose logging started: 3/30/2004 14:57:40 Build type: SHIP UNICODE 2.00.2600.1183 Calling process: C:\WINNT\system32\msiexec.exe ===
MSI (c) (18:5C): Resetting cached policy values
MSI (c) (18:5C): Machine policy value 'Debug' is 0
MSI (c) (18:5C): ******* RunEngine:
******* Product: E:\WINNT\INSTALL\MSDE\Setup\SqlRun01.msi
******* Action:
******* CommandLine: **********
MSI (c) (18:5C): Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (18:5C): Grabbed execution mutex.
MSI (c) (18:5C): Failed to connect to server. Error: 0x80080005

MSI (c) (18:5C): Failed to connect to server.
MSI (c) (18:5C): MainEngineThread is returning 1601
=== Verbose logging stopped: 3/30/2004 14:58:10 ===


Anyone have any ideas on how to resolve this issue??

Any help would be appreciated.

Cheers

 

[steveot]

Rols: Search the msde_bkupexec for "return value 3" without quotes. You will find 2 of them. The error will be on the first intance you fine. Usually about two lines above the return value 3 line.
Is this a DC server?

 

[Rols]

Hey steveot,

I did a search for return value 3 but did not find it.

No this is not a Domain Controller (while we are at it its running Win2k sp4)

Cheers

 

[inverse137]

Are you running Terminal Server in application server mode by any chance? Switch it to administrator mode and then try the installation again.

If I recall, you cannot run the MSDE installation on a terminal server in application server mode.

 

[Rols]

Hi guys,

Thought I should update you - It turns out that the something was wrong with the MSI installer on that particular box - My customer re-installed Windows & voi la.

All is working.

Thanks for all the input

Cheers