BCMS Vu reporting VDN but not Agent data

[SteveTheGeek]

All,
On my Definity G3 R11 (EAS is enabled) I've set up BCMS Vu R2 via CLAN connection. I'm able to pull VDN reports out of BCMS, but when I try to select anything agent-related within the BCMS client software, it either grays out the option or gives me blanks. I'm using the same login from the BCMS Vu server as I use to access the PBX via ASA, and I can see the agent data via ASA, using commands like "list bcms agent XXXX". Can anyone point me to where the problem might lie?
-Steve

 

[avayaman]

do you have the measured prompt set to "both" on the ehunt group forms?

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[marcell55]

BCMS Vu is a tricky program, and if it was set up before some of the switch programming was done, it may be acting funny. To fix a lot of those problems I've found that I have to "trick" the BCMS Vu Server into thinking that I'm changing the switch connection. On the Server program, select Configure --> Switch Connection. Then retype a couple of your fields (with the same information that was there before.) Then save it. The system will think that it's doing a new connection and configure itself accordingly.