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BCMS Vu report on when no agents are available

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heathersue

heathersue

Technical User
Feb 10, 2004
126
US
Hi all,

does anyone know if there is a report I can use to show (historically) when there were no agents available.

Our helpdesk vectors work fine usually, and every now and then I hear from an angry end user that waited in queue for 5 minutes or so...I want to be able to verify that the issue is not the vector - that I just have no available agents. Can I verify theis with a report? Thanks!!!!

Heather
 
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