Am trying to get reports for an acd group for week of September 22. Seem to only get data far back as Oct 3. Is there default for how long data is retained in the system? Using command 'list bcms agent 7338 day 09/22' as the system asks for MM/DD format. Any help appreciated.
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bcms agent report data retention
- Thread starter applepie
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The phone system only retains data for 7 days. If you need to keep data for longer periods of time, you may want to look into BCMS Vu. It's software that you load on a PC (provided by you) that will log into the PBX and download all BCMS Reporting data. The software also has a client version that can be loaded on client PCs to view the reports.
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