BCM450 ICC

[FastBusy4657]

Does anyone know if the ICC on a BCM450 has any scripting capability like AACC? I have a customer with ICC and they want to set an overflow rule to forward the skillset calls to an external number (another call center on west coast) but only for a a few hours after closing (not the entire time the call center is closed). So basically I am looking to see if there is any way to program a TOD schedule for overflow. So calls could overflow to the external number from say 5-8PM and then from 8PM to 8AM go to a SS mailbox on the system?

 

[snowman50]

The BCM450 skillset's have DAY and NIGHT options that you can set with times .
Leave the day to route call if no agents logged in.
Set the night to route to skillset mailbox if no agents logged in
set you times.

Day/Night Routing Tables
The Skillset Routing Tables are the announcements (greetings) and other routing options that the caller encounters upon dialling the Skillset and waiting to be answered.
In addition to listening to greetings the caller can:
 Be put on hold (a distribute step)
 Transferred to:
o extensions
o mailboxes
o external numbers
o auto-attendant
o operator
 Be disconnected
The same options are available in the Day and Night Routing tables. There are two possible tables due to different requirements during office hours and out-of-office hours.
It is possible to ensure that callers listen to the first greeting by making that greeting “forced”.

For each day of the week set the hours of operation for the Skillset:
a) To have the Skillset operate in 24 hour mode, leave the 24 hr Service check box selected for that day.
b) To set the start time for the Day Routing Table, in the Day Start Time box enter the start time in 24 hour format i.e. hh:mm
c) To set the start time for the Night Routing Table, in the Night Start Time box enter the start time in 24 hour format i.e. hh:mm.