I just installed our first BCM 50 and it is a nice little box. I was excited to see auto attendant built into the box (powered by Callpilot without the need for additional licensing). However, I have ran into a slight problem.
We run retail stores and I need the auto attendant to answer the one incoming line and provide store info and directions. Then, if the caller presses 0 or stays on the line, the call should be transferred. That is where my problem begins. I need all of my phones to ring. Without auto attendant, this works fine by including the line on all sets. But, with auto attendant I have to transfer to an extension.
Is there a way around this? Also, because the call is transferred to an extension, it rings 4 times and is disconnected rather than continuing to ring. As you can imagine, in a retail store this is a big problem.
Any ideas?
Chris
We run retail stores and I need the auto attendant to answer the one incoming line and provide store info and directions. Then, if the caller presses 0 or stays on the line, the call should be transferred. That is where my problem begins. I need all of my phones to ring. Without auto attendant, this works fine by including the line on all sets. But, with auto attendant I have to transfer to an extension.
Is there a way around this? Also, because the call is transferred to an extension, it rings 4 times and is disconnected rather than continuing to ring. As you can imagine, in a retail store this is a big problem.
Any ideas?
Chris
