BCM 400 Release 4.0

[NorNetworks]

Have a customer that can't log into the element manager keeps getting unable to connect- (IP address) error 80004. It was fine yesterday. Any ideas on what could be the cause of this.

 

[Firebird Scrambler]

First of all,can the BCM be "pinged" OK?. Have you tried the other LAN port?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[NorNetworks]

Yes it can be pinged

 

[norstarboy125]

Reboot it.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Takst3r]

try logging into the monitor. BCM 400 have this behaviour. Most of the times a reboot works , however I always first log onto the monitor using the same details and if I connect the I reboot.