Basic ACD

[carb11]

Does the basic acd that comes with the cs1000 able to run any reports?

 

[EddieDuece]

It can print out a very basic set of reports, but somewhat useful. There is a small nortel publication that gives the reports and descriptions.

 

[GHTROUT]

Set up a Reports Printer/TTY, and a LD23 Schedule Block and you are running reports. Here are the report headers:

http://www.ghtrout.com/ghtrout/files/ACD_Report_Field_Definitions.zip

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[carb11]

We're looking for some basic acd functionality and instead of going with contact center I think this will work fine

 

[GHTROUT]

Ya, ACD, Contact Center, and all that fluff is overrated. Half the time it is "sold" and not needed. People usualy just want to evenly distribute calls, but not run a sweatshop.

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