Bad CPPM card? 1

[FFrey]

I have a CPPM card with two red lights, one is the CS red light. I cannot ping the card and I get no network connectivity lights on the HSP on TLAN ports on the card(Cisco switch shows down,down)? We have re seated the card and powered down the cabinet with no change. Here is a stat of the CPU:

OVL000
>ld 135
CCED000
.stat cpu

cp 1 1 PASS -- ENBL

SYSTEM STATE = NOT REDUNDANT (SINGLE)
DISK STATE = NOT REDUNDANT
HEALTH = 14
VERSION = Jun 16 2010, 20:37:01
Side = 1, DRAM SIZE = 1006 MBytes

CP[1] located at IPMG [0 1 1]


cp 0 UNKNOWN PASS -- STDBY

SYSTEM STATE = NOT AVAILABLE
DISK STATE = UNKNOWN
HEALTH = 0
VERSION =
Side = 0, DRAM SIZE NOT AVAILABLE

CP[0] located at IPMG [UNKNOWN]

 

[Firebird Scrambler]

It would appear that you have a HA system and the CPPM card you are refering about is on the standby CPU.

I've had many cases with faulty CPPM cards. The main on being that you don't see any BIOS promps on boot up and I've had one whereby both E and T LAN Etherports didn't have any LED activity.

Both faults are hardware related and needed replacing.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[KCFLHRC]

First of all the CPPM Call Server doesn't use the TLAN connection. If it's an HA then it uses the HSP and ELAN connections. I would connect to the card directly and watch it boot up and see what is going on.

 

[KCFLHRC]

Also the HSP should not be going to a switch unless your other core is in a different location. The HSP should be connected directly between the CPPM cards with a cross over cable. And you wont be able to ping the inactive side unless it is in split mode.

 

[KCFLHRC]

Status LED
The functionality of the Status LED is summarized in the following table.
Table 256: Status LED functionality
LED Color CP PM Status
Status Green After sysload
Flashing Green Not implemented
Yellow Not implemented
Orange Selftest error
Red During sysload phase 2

Active CPU LED
The CP PM can operate in single CPU mode or dual CPU mode. A tri-color LED indicates the
Call Server redundancy status. This LED is not used by the Signaling Server and is OFF if it
is a Signaling Server. The functionality of the active CPU LED is summarized in the following
table.
Table 257: Call server redundancy status
LED Color Status
Call server redundancy Green Redundant mode, active
Yellow Redundant mode, standby
Red Redundant mode, fault (HSP
down)
Off Standard mode

 

[FFrey]

Correct, it is an HA system and the Cores are in two seperate buildings. Is there a way I can try and access the standy-by CPPM via command line or web?

 

[KCFLHRC]

You can access the standby CPPM card with a direct serial cable or by the IP address of the inactive core. If you print your hosts out in ld 117 you should be able to determine what the inactive Core IP address is.

 

[phones1]

if the CS red light is on then it cant see the other core & is running in SA mode. & following "firebirdscrambler" when the cppm doesnt boot & you dont even get to the bios prompt I have usually found that fault is linked to faulty RAM. A quick trip to PC world sorts it out, the ram isnt supported but gets you out of a hole for £30



Remember if it doesn't work hit it harder

Scott UK

 

[FFrey]

So I went onsite and connected directly VIA the serial port. I connected to the port and powered up the card and I got nothing on my terminal almost like the card didnt even boot. I have a replacement CPPM card I will take onsite today. Can I just move the old CF and the security button to the new card or will I need to do anything else to make the swap?

Thanks for all the help!!

 

[Firebird Scrambler]

You might need to get into BIOS and default it. I think it only applies to CoRes CPPM cards?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[bc1111]

The card is likely good. I have found the memory goes bad. Thats why you are not seeing it boot.

 

[FFrey]

It was the RAM!

 

[nessman]

The way I usually deal with bad cards is to make them sit in the corner for an hour or so - give them time to think about what it is they did until they apologize.