backup lines

[telecomconnerie]

back up line

hello everybody, i have two line group , and i want assure a back up for calls, if group one lines are busy the call would be forwarded to a second group , can i make this , if yes, how

thanks a lot

 

[kwing112000]

What release is your system. It it is 4.0 and above you can use ARS. If it is below you can use LCR.

 

[ProviderReborn]

ARS/LCR is your key.
Put your backup lines in a different OLG (Outward line group) and use the above routing methods to fallback to your backup lines.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[telecomconnerie]

my system is 3.2 and i want the backup to be automaticaly
i think that i can't do this with simple routing, help me

 

[tlpeter]

you have to use lcr in your case
main route is the normal line group
alternate group is for back up
so they have the same shortcodes but a different line id group

so if you have a shortcode like this

N
dial
N
line id 0

then the alternate shoul look like this

N
dial
N
line id 1

it is not that hard


ACA - Implement IP Office
ACA - Voice Services Management
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