Backup failure (Seagate/Travan system)

[BMorey]

Problem: Backup fails as it thinks the tape is full. Seagate tape drive and Travan 20gb tapes. 10gb data to backup daily (new, complete backup every night). Has worked properly for a year but has been giving trouble for the last month.

The error is that the system thinks the tape is full and waits for another tape.

This error happens right at the end of the backup, after backing up System State and before the verify. It goes on hold waiting for another tape. In the morning it displays "removable storage did not mount the requested media. The operation was aborted".

I have checked out the Microsoft web page without finding anything specific.

I have tried removing the backup from the pool and preparing the tape as a blank in 'removable storage management' without success.

Suggestions?

Regards,
Bernard Morey

 

[Jpoandl]

As a test try to create a new backup job. Also, use new media. Also double check the data being backed up. Is it over 20GB? Probably not...but check just to be sure.

You might want to install Arcserver evaluation version just to see if you can get a backup. If you can't you know that it's probably your tape drive. Do you see any errors in the eventviewer or the Seagate log?

Hope some of this helps. Joseph L. Poandl
MCSE 2000

 

[FilthPig]

That's a 20GB compressed tape, 10GB uncompressed. If you're getting poor or no compression, you may in fact be running out of space.

Marc Creviere

 

[BMorey]

Thanks chaps. The data being backed up is 10.03Gb to a Travan tape labelled 20Gb with 'compress data' switched on, so I don't think the tape size is a problem. I had a look at the event log and this doesn't suggest anything. The tapes are 'Imation' brand and 12 months old -- 10 tapes used in rotation, so they are low use. Compression levels should be good as the bulk of the data is Word and Excel general office stuff.

 

[Jpoandl]

Are you appending to the tape by chance? It sounds like somehow the job got modified....seeing how it was working for such a long time.

Make sure that its not appending to the tape...format a tape and then try to create a new job for a full backup. See if this completes.

Sorry, I can't be more help... Joseph L. Poandl
MCSE 2000