I'm trying to get the Attendant Backup feature working on a Definity (R10) system as per the instructions on support.avaya.com (search for document 112605).
I have everything working except the most important feature, which is to have audible alerting on the backup voice terminals while the system is in day mode.
I think the problem may be related to a step on page 3 of the instructions which has you enter a y in the Day Mode TAAS Pickup & Backup Station Audible Alerting field. The problem is that I can't get to this page - the instructions say to use the command "change (system) guestworks-options", but also says that GuestWorks requires an additional command line action word as indicated by the word in parentheses in the example - but offers no clue on what that action word might be.
The funny thing is that this feature was working up until about 3 months ago, so I know that the system is (or at least was) capable of supporting this feature.
I have everything working except the most important feature, which is to have audible alerting on the backup voice terminals while the system is in day mode.
I think the problem may be related to a step on page 3 of the instructions which has you enter a y in the Day Mode TAAS Pickup & Backup Station Audible Alerting field. The problem is that I can't get to this page - the instructions say to use the command "change (system) guestworks-options", but also says that GuestWorks requires an additional command line action word as indicated by the word in parentheses in the example - but offers no clue on what that action word might be.
The funny thing is that this feature was working up until about 3 months ago, so I know that the system is (or at least was) capable of supporting this feature.