AVSW running at 99% after trying to cleanup PC

[cwyman]

I have a customer who's running MicroTrend's PC-cillin and He was having some browser troubles with

http://www.monster.com.

So I installed my favs...spysweeper, easycleaner, and toolbar cop and cleaned up his system. I can't remember if it was after the registry cleaner (easycleaner) or the toolbarcop, but afterwards it seemed that the computer started to seriously slow down. Not to mention I still couldn't fix his browser issue with Monster.com.

So I ran taskmgr and notice that his AVSW spike up to 99% CPU time and hung there. I tried to disable it, but it didn't work, so I did an end task on the executable and after that the thing was working great.

My suspicions are that somehow I might have corrupted his AVSW. I'm looking for some validation on my suspicions and anything else you can think of that might have caused this problem.

A week ago this machine had some serious virus infections so his AVSW is brand new. That might also be his problem.

Any help is greatly appreciative.

TIA,

Carrie

 

[bcastner]

Disable SpySweeper and test.

 

[linney]

310353 - How to Perform a Clean Boot in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310353&FR=1&PA=1&SD=HSCH

316434 - HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434&FR=1&PA=1&SD=HSCH

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&FR=1&PA=1&SD=HSCH

Removing adware & spyware
faq608-4650