Avaya VoIP

[Trems]

I have a customer with Home Cable Internet. Speed tests come in @ 299 KBS upload. They are experiencing poor quality. I am just confirming this is a Bandwidth issue.

They are IP 500 V2 V 6.0 running 2-5621 IP sets via a VPN to the home. Office has 768 KBS up Home has 512 but only getting 299KBS consistantly. They also run 8 tabs on explorer simultaneously while on the calls. Complaining of callers not being able to hear them correctly. I recommeded upgrading to business class 1.5 meg

Thoughts?

 

[hairlessupportmonkey]

contention will be the killer there

ACSS - SME

 

[Trems]

And to make it worse we find out the Home service does not have any sort of packet priority nevermind QOS...convincing me more that it is the home service....

 

[amriddle01]

Watch the call in SSA, that will show packet loss, delay, jitter etc

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Trems]

Yes I have errors in ssa for all the above..20 of them over the last 3 days.

 

[amriddle01]

You don't need much more evidence than that

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[chaunymony]

299k is horrible. I can bog down 1mb to get bad voice by just sending a 2mb email, I can only imagine what that would do to a connection at 299k. The joys of home users. Have them upgrade speeds, if you're a home user you need more than that person has anyways. Also, look into the router settings, a lot of home routers are now offering a form of 'QoS' that should at least push voice to the front of the line within the home network.

 

[JayNEC]

The internet as a general rule of thumb will not give you consistent voice quality EVER.
The only thing you an do is throw bandwidth at it to try to make it deliver good quality more often than not.

The faster the pipe the better. I've had the best luck on cable modem connections rather than DSL for whatever reason.