IPGuru,
I think the term Technical User is very accurate.
I do not sell Avaya equipment. I happened to get this equipment at an auction and am doing my best to get it configured the way I want it. What am I planning to do with it? It is going to be given-installed to church community hopefully this summer and it will perform flawlessly, giving them the options they deserve, I hope.
For the past 10 years I have serviced and supported Nortel MICS systems so I know a thing or two about this business. My problem is I do NOT have access to the Avaya SSO system, and getting access for this one time really doesn't make sense I think. Thanks for the input.