Avaya Softconsole Issue

[tmcd123]

Our customer has started to run in to an issue over the past 3 weeks where Softconsole users (2 total) get logged off. We started logging and see it is also happening to a User who uses Phone Manager as well. Customer is running 8.1.79 IPO Software and 4.2.38 Softconsole.
We are seeing this in the logs for all 3 users. Continuous ping to the IP Office and everything looks fine with no timeouts.
Has anyone seen any thing like this before?

2017-09-05T11:25:47 1267531309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1
2017-09-05T11:25:49 1267533309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1
2017-09-05T11:25:51 1267535309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1
2017-09-05T11:25:54 1267537309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1
2017-09-05T11:25:56 1267539309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1
2017-09-05T11:25:57 1267541309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1
2017-09-05T11:25:59 1267543309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1
2017-09-05T11:26:01 1267545309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1
2017-09-05T11:26:04 1267547309mS PRN: PCPartner packet timeout QSize=2 SendSeq=21 RecvSeq=175 User1

 

[sizbut]

Never tried it but wouldn't be at all surprise if running both Phone Manager and SoftConsole from the same PC session leads to trouble - so have to ask why the users are doing that?

Stuck in a never ending cycle of file copying.

 

[tmcd123]

Thanks for the reply. Just to clarify - 2 Users are doing Softconsole from 2 separate PCs and the Phone Manger user is on another separate PC.

 

[sizbut]

Sorry, clear now I reread.

Stuck in a never ending cycle of file copying.