Avaya "PCOL" Trouble

[mrlucio79]

I got a toughie here. I recently added a personal-co-line to my extension. So when someone calls the personal-co-line my line rings. My problem is that it is not going to my voicemail. It is acutally going to the Auto Attendent. My guess is that the PCOL does not have a assignend voicemail box. How can I route the PCOL phone calls to go to my own personal voicemail.

System: Avaya Communications Manager 3.0
System: Avaya S8700

 

[jfh9219]

I've never done it but I would try the following:

Build a vector that drops the caller into the messaging skill with your extension.

Build a vdn that uses the vector.

Build a coverpath with the first cover point the vdn.

Change the PCOL to use the coverpath.

 

[Duaneness]

You don't mention what voicemail system you use. But if you administer your extension's mailbox to have an "alias" or second extension (different terms for different platforms) it should work. On an Octel Aria 250, use the "Alias Address" field and enter the TAC of the PCOL group in that field. That works for me.

 

[mrlucio79]

ah this is all good information. Oh yeh I am using the latest version of Intuity Audix.... Let me try those suggestions...

 

[sostek]

I gave up using PCOL's a while ago because they're a pain in the neck to deal with since they aren't easily configured for coverage.

Instead I placed the personal lines in a separate trunk group, then made it's destination my extension. It comes in on one of my primary call appearances and so is treated as if someone called my extension and coverage rules apply.

Which in my case goes to our receptionist extension first, then to my voicemail box.

Vectors aren't necessary for this.

 

[4merAvaya]

How about putting your PCOL line is a separate trunk group with the incoming destination set to your extension.

Kevin

 

[orypecos]

I assume that you placed the appropriate cover path on the trunk group.
Monitor the call in the Intuity and see what info that the trunk is sending.(many times this is the 'trunk #'. It depends on the integration. If you are not using mode code integration, then you probably won't be able to see the info being sent here. You may be ablt to see it using 'list trace' in the pbx.) Then put that info in the 'change auto routing' in the 'called number' location, then put your extension in the 'night and day' spots/