avaya maintenance void?

[PBXinfo]

Is it true if you put a refurbished board in your system it will void the mainenance/warrenty on the PBX?

 

[mikeydidit]

No. In fact if Avaya brings you a pack from their crash kit, it will probably be a refurbished pack. What they are talking about is installing circuit packs in your switch that are not certified from Avaya.


Mikey

 

[PBXinfo]

probably. I was told by a biz partner it would ruin my maintenance/warrenty.

If its not avaya certified would it void a warranty? i can understand them not replacing that part, but nothing else?

 

[mikeydidit]

The whole object is to get you to buy from an Avaya Business partner and not the secondary or grey market. I did just the opposite. I loaded up the switch with secondary market stuff and then got the maintenance agreement. I also at one time bought secondary market products and had Avaya certify them still saved a ton of money VS their pricing.


Mikey

 

[PBXinfo]

but if you have a maintenance agreement in place and buy grey market then what?

How do you have avaya certify them?

 

[mikeydidit]

I am on a maintenance assist program. They do not cover the packs or sets. I just get technical support from them.


Mikey

 

[Dustinn3]

You just have to have a tech come out on site and install the pack and verify it works to have it certified. I'm thinking the cost is around $70 per pack if they're onsite already, otherwise you have to pay a trip charge as well. Atleast that's what I have experienced in the past.

Dustin

 

[lopes1211]

I did have one case where I installed a remote EPN at a site and paid to have it "certified" and added to maintenance since it had no I.L.#. They just charged for the visit (about $180). They didn't care how many packs or phones were installed. I wouldn't worry at all about adding some packs to an existing switch.

-CL