Hello out there, I have a Avaya IPO going to a right fax server. here is the break down... I have 100 pri lines coming into the Avaya ipo incoming call route 0 to a hunt group 2906 with 12 members (analog ports setup for fax) in the hunt group then connected to the right fax server. So I get incoming and outgoing not consistantly..and the main part is that when it goes through the hunt group it seems to lose its digits to when the fax comes in it does not know who its supposed to go to .. it just ends up in the administrators inbox. I need to know if its a right fax or ipo issue and how do I fix it? help? thanks, Trees3
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Avaya IPO to a right fax server
- Thread starter trees3
- Start date
amriddle01
Programmer
Do you mean it loses the caller id? what does monitor show?
- Thread starter
- #3
I really do not understand how you can do fault finding when you cannot even see traces!
But indeed sometimes it is the way it is but i would not give it any priority at all.
What version IPO do you have?
BAZINGA!
I'm not insane, my mother had me tested!
But indeed sometimes it is the way it is but i would not give it any priority at all.
What version IPO do you have?
BAZINGA!
I'm not insane, my mother had me tested!
mattKnight
Programmer
>Do you mean it loses the caller id?
Rightfax will route by caller id, and it will DNIS too. The trick is to get it to pass the DNIS on. This sounds like certain portts aren't passing the DNIS on.
>12 members (analog ports setup for fax)
I'd look at the port setup for these extensions - are they all set exactly the same? CLI to DTMF-D? IVR ports?
Run some test calls and take all but 1 fax port out and ensure that the fax routes properly and then rinse and repeat.
From the symptoms, I reckon you'll fins that certain ports will allow faxes to route correctly
I'd also agree with Peter - They are not helping you to help them!
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Rightfax will route by caller id, and it will DNIS too. The trick is to get it to pass the DNIS on. This sounds like certain portts aren't passing the DNIS on.
>12 members (analog ports setup for fax)
I'd look at the port setup for these extensions - are they all set exactly the same? CLI to DTMF-D? IVR ports?
Run some test calls and take all but 1 fax port out and ensure that the fax routes properly and then rinse and repeat.
From the symptoms, I reckon you'll fins that certain ports will allow faxes to route correctly
I'd also agree with Peter - They are not helping you to help them!
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #6
ok, we finally got a monitor on it...the monitor shows the 10 digit number then goes to the hunt group with all the members, I have the hunt group setup as rotary (all analog ports are set up as fax ports/ I tried regular lines too). when I get more info I'll send another message. (customer needs to fix something on the server before we can test it again.... thx, Trees3
intrigrant
Systems Engineer
Read this:
DTMF tones, which identify individuals are passed to the fax server, which could have as few as one or two lines.
In the following example, when someone dials 5551234, the system dials 501, which is then rerouted to the fax server:
Attach the fax modem to extension 216
Configure extension 216 with Caller Display type = DTMFB
Create a Hunt Group 500 with extension 216 as a member.
Create a User, eg. Fax501 with an extension of 501 and set Forwarding Unconditional to 500
Create an Incoming Call Route to extension 501 where the Incoming Number is the user's required personal fax number. Repeat for each user's personal fax number.
Incoming Number: 5551234
Destination: 501 Fax 501
A simple mind delivers great solutions
DTMF tones, which identify individuals are passed to the fax server, which could have as few as one or two lines.
In the following example, when someone dials 5551234, the system dials 501, which is then rerouted to the fax server:
Attach the fax modem to extension 216
Configure extension 216 with Caller Display type = DTMFB
Create a Hunt Group 500 with extension 216 as a member.
Create a User, eg. Fax501 with an extension of 501 and set Forwarding Unconditional to 500
Create an Incoming Call Route to extension 501 where the Incoming Number is the user's required personal fax number. Repeat for each user's personal fax number.
Incoming Number: 5551234
Destination: 501 Fax 501
A simple mind delivers great solutions
mattKnight
Programmer
Initially I read this issue as an intermittent call couting issue....
Is this right? Do some faxes route ok and others don't? Or do no faxes route correctly?
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Is this right? Do some faxes route ok and others don't? Or do no faxes route correctly?
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #9
This is what I have... (IPO rel 7.x)
1. using faxserver called rightfax (has 4 ports standard phone and the other 8 ports are DID ports)
2.I have a pri with 100 lines going through a Adtrans router (10 digits)only for fax
3.my (10 digit)incoming call routes are set to go to the (4 digit)hunt group of 2906 (labeled faxserver)
4.in the faxserver hunt grp 2906(no queuing and setup as rotary, tried sequential too), I have 12 members/users labeled faxport1 through faxport12(each extension is a DTMFB).
several issues:
on the monitor for trunks/lines it shows the 10 digit number coming in... however it doens't always answer it will roll to the next line then the next line, etc...
then I tried on the monitor under the extensions and I saw 4 digits, but it was not the orginal number from where it dialed from.
Is there something else I can change on the IPO to make the DID go through to the right fax? or maybe the right fax needs to do some changes? the only other way I know of is to have the incoming lines go through the vmpro and then setup faxing there.
any help would be great... Thanks, Trees3
1. using faxserver called rightfax (has 4 ports standard phone and the other 8 ports are DID ports)
2.I have a pri with 100 lines going through a Adtrans router (10 digits)only for fax
3.my (10 digit)incoming call routes are set to go to the (4 digit)hunt group of 2906 (labeled faxserver)
4.in the faxserver hunt grp 2906(no queuing and setup as rotary, tried sequential too), I have 12 members/users labeled faxport1 through faxport12(each extension is a DTMFB).
several issues:
on the monitor for trunks/lines it shows the 10 digit number coming in... however it doens't always answer it will roll to the next line then the next line, etc...
then I tried on the monitor under the extensions and I saw 4 digits, but it was not the orginal number from where it dialed from.
Is there something else I can change on the IPO to make the DID go through to the right fax? or maybe the right fax needs to do some changes? the only other way I know of is to have the incoming lines go through the vmpro and then setup faxing there.
any help would be great... Thanks, Trees3
- Thread starter
- #11
amriddle01
Programmer
That's possible without 100 channels, it's possible with 8 (or less if you provider starts lower), or do you mean 100 DID/DDI's not 100 channels as that would make more sense 
- Thread starter
- #13
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