Avaya IPO 500V2 Analog Transfer

[avayaInheriter]

Hi there everyone. Issue stemming from trying to forward calls to main office, and then on to third party answering service.

2 sites (no SCN yet - this is workaround until that goes live)

Office 1. 4 analog trunks w/ inbound call flows managed by Auto Attendant

Office 2. PRI trunks w/ inbound call flows managed by VM Pro

I have gotten the calls to forward to our main office(Office 2) over the analog lines properly, but after following the prompts in main office's inbound flow the call needs to be forwarded to a third party answering service. That third party seems to be unable to hear anything on their end, but I can hear them.
In system status I see that throughout the duration of the call Office 1 is taking up two analog lines. Is there any way to force complete the transfer and get if off the PBX in Office 1? Is there another way to resolve the one-way audio issue?
Got the calls to forward by setting Auto Attendant action to normal transfer to a short code, which then dials Office 2's main #.

Thanks for reading through,
~~ Avaya Inheritor

 

[IPOLackey]

What happens when you call Office 2's main number from a mobile and forward the the 3rd party?

What happens when you forward from office 1 to a user at office 2 using the auto-attendant?

These results should help you narrow down where the fault is actually occurring.