Avaya IP Office Autoattendant Outgoing line

[ramiismail]

hello all,

I have Avaya IP Office 500 and also I have 4 incoming analog trunk lines,

I already configured the autoattendant, the question is it possible when dialing from outside and hearing the autoattendant to make a shortcode and then dial out from the 3 available lines?

Thanks

 

[Pepp77]

Yes it should be possible but also a bit risky to give such easy access to making calls.

| ACSS SME |

 

[ramiismail]

no problem I have a small amount of users. Can you help me in that issue?

 

[Pepp77]

It's not the users that are an issue, it is the scammers who work out how to make an outgoing call to a number that when it receives calls they get paid. Then they call in get dial tone and make an outgoing call to that number and you get a massive bill for a fraudulent call.

What I am saying is I wouldn't recommend setting this up.

| ACSS SME |

 

[ramiismail]

Yes I understand you but I need it since the outgoing lines which I am planning to use are for free.

 

[Pepp77]

One more question is the voicemail Embedded or VM Pro?

| ACSS SME |

 

[ramiismail]

it is embedded.

 

[Pepp77]

Ah then I do not believe it will be possible. Only for VM Pro.

| ACSS SME |

 

[ramiismail]

Ok Thank you friend for your help

 

[derfloh]

Embedded AA uses system shirt codes. So you have to point the short code to the line. If you want the AA let dial through a specific line you can use another dial prefix with a short code pointing to the line or ARS you want to use.

 

[ramiismail]

Can you please tell me exactly how?

 

[intrigrant]

It is not possible to get dial tone through the embedded VM.

 

[joe2938]

could you not create a phantom station this is forwarded to the ars line access code maybe but as stated would be a security risk and you would need to allow the trunk to trunk transfer

 

[intrigrant]

Again: it is not possible to get dial tone through a AutoAttendant.
Avaya has blocked that in any way, only with VM Pro you can trick the system to get some sort of dial tone and dial any external number you want.

 

[Greybeard191]

definitely not doable on embedded... I'm not even sure how I would do this on VM Pro. The way I think I would have tried this doesn't work anymore in R9 and later.

GB

 

[amriddle01]

It's easy on VM Pro, can't be done with embedded. You could do it with mobile twinning....if you didn't have analogue lines.
You have the worst combination you can get to achieve anything like this basically

 

[intrigrant]

For educational use only!!!
With VM Pro you need a wav file with dial tone, lenght 5 seconds.
create a module "DialPassThrough"
Start > Menu with the dialtone as the announcement, time out of 5 seconds and $ as the only choice.
Connect the timeout to a disconnect action.
Connect the $ to a transfer action and set $KEY as the transfer target.

Set a DDI to VMialPassThrough
Call the DDI number, get dial tone and start dialling the number, if finished you will be connected to that number after a 5 seconds delay.

This is real basic setup and should never be setup in a live environment without CLI check and/or PIN code security.

 

[amriddle01]

Yep, or 0?????????? etc in the menu to match dial length, then you don't need to finish with a #