Avaya IP agent on S8300 connected to Nortel via T1 1

[sevelyn]

Avaya IP Agent connected to Nortel via Line Side T1. Calls come into agent, agent manuals in to answer call and hits line appearance on Nortel phone, transfers call to user on Nortel side, initial call is transferred but appearance of calls stays on Agent's IP Phone, they cannot disconnect caller. Two parties are talking, have to wait for parties to disconnect before call can be disconnected. If agent releases call, call is gone. Is there anyway an agent can transfer call and not remain connected.

Thanks

 

[marcell55]

This sounds more like a conference than a transfer. It sounds like there may be some type of restriction on the Definity (what kind of switch is it, an S8100?) or it could be an issue with the type of T1 that is set up. Think of this, a call comes into the Definity across that line-side T1, then the call connects to the agent back across the T1 (this will take up 2 trunks), now the agent calls someone on the Nortel end which ties up a 3rd trunk line to make the call from the Definity to the Nortel and a 4th trunk line to connect the Definity to the AGents phone. The system may just be confused. I would try some different Supplementary Service protocols on the Trunk group programming to see if you can get the lines to drop when they're not needed anymore. I seem to remember using "f" once, but I can't be sure.