I have been told that when using single step conference or service observe via DS1 to avaya in a total recording environment there is a 2-3 sec delay before recording starts. NICE have admitted this but claim that the delay is very small but will not say how small. If this is to be used in a financial market calls can be as short as 2 secs no delay is acceptable.
has anyone used this for total recording and do they know what the actual recording delay is.
thanks
has anyone used this for total recording and do they know what the actual recording delay is.
thanks