Avaya CMS @mis to CM behind a firewall - can't change agent skills

[rdctelefonia]

Hi,

I added an ACD to my CMS 16.3 server from a CM 6.0, without EAS. It's behind a firewall. When I tried to change agent's skills from CMS I've got an error. The cms user has apporpiate access (red/write to the skills and read/write on agent administration feature).
I guess this error is because I need to set up firewall rules to permit @mis connection from CMS to CM. Any body knows which ports numbers use this conection? I tried permiting SAT ports (5023 and 5022) unsuccessful.
The other ACD (to a CM 5.2.1 with EAS) isn't behind a firewall and I can switch skills without any problem, using the same cms user.

Thanks,
Rodolfo

 

[Stinney]

Should be 5001.

Check your PBX: display communication-interface processor-channels

See what port your MIS connection is setup to use.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[rdctelefonia]

Thanks for your answer Stinney.
The port defined in comuninication-interface processor-channel is 5005, the same port I seted up when I added the ACD in CMS server. But port 5005 is permitted on firewall and the link is up for that reason.
The operation I can't do is to change agent skills from CMS. Do you think CMS use the same port for changing skills?.

 

[Stinney]

What's the error message you are getting?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[rdctelefonia]

A windows pop-up with this message:
"Unable to complete the requested operation. Please try again or contact Technical support Error 28018: operation failed to start on CMS Location: Agent_action -0 "

Also in Maintenence Error log "COW System Error: PCH=0 Time= 16:35:46 :[CVS V16.0 KD.22] - 28018 : LOGIN =jsuarez

 

[Stinney]

Check out the port matrix document for CMS here:

https://support.avaya.com/helpcenter/getGenericDetails?detailId=C201082074362003

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[rdctelefonia]

Thanks Stinney great link !!!
I checked that is not a firewall issue. I can change VDN vector assignments, so the @mis user is working against CM.
Now I guess the issue is about EAS and no-EAS enviroment. The CM has EAS enabled, but still using bcms vu login IDs, the ACD in CMS was defined for non-EAS. So CMS is trying to change extensions from a split to another, but CM with EAS are awaiting agent skill changes.
I have two chances:
* Switch the entire call center to EAS and reconfigure CMS.
* Disable EAS at CM.