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Avaya CMS - Aban Calls fluctuating

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Quang Quac

Quang Quac

Technical User
Joined
Jan 27, 2021
Messages
1
Location
CA
Hello,

Does anyone know why abandon calls would fluctuate for a skill? At 9:30 AM it was at 19 and then at 9:48 AM it was at 16. Currently at 11:01 it is only at 17.


 
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