Avaya CM Vetor Queueing questions

[Mpmcd74]

Hi all,

Quick question.

In a vector I queue a call to Skill 58. Then after a certain wait time I want to consider skills 37,42, and also 58 and queue to best. If 37 (or 42) is in a better spot to take the call will it dequeue from 58 when it queues to 37 ? or will it be queued to both? I ask bc I would prefer only one skill to have the call queued to it.

Thanks

 

[Pawell88]

Hi, Avaya queues calls to both skills if you have it in one vector step by step. If you prefer to have call only on 1 queue, then you must "route to" diffrent VDN/Vector, then it leaves the actual queue.

ragards
Pawel