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Avaya CM Vetor Queueing questions

M

Mpmcd74

Technical User
Jun 18, 2025
1
Hi all,

Quick question.

In a vector I queue a call to Skill 58. Then after a certain wait time I want to consider skills 37,42, and also 58 and queue to best. If 37 (or 42) is in a better spot to take the call will it dequeue from 58 when it queues to 37 ? or will it be queued to both? I ask bc I would prefer only one skill to have the call queued to it.

Thanks
 
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