Avaya C110 - UCM - UC - with Samba (Contact Store, Xima Chronicall Recording Library) 2

[markusoreallyus]

I've had a new issue crop up where a new C110/UCM (what are those things called now-a-days?, Unified Communications Module?) is running a different Linux kernel and is not accepting Samba from an article way back in 2011. [URL unfurl="true"]http://www.tek-tips.com/viewthread.cfm?qid=1633346[/url]

My searching skills are not giving me the results I need. How does one install Samba on a new C110/UCM running 8.1.x?

 

[markusoreallyus]

According to the UCM install/update ISO, c110-8.1.80-9_el6, the kernel is still kernel-2.6.32-71.el6.i686.rpm
I need to re-gain access to the UCM that claimed kernel 3.0...

 

[tlpeter]

Hi Markus,

I will comeback to you on this.
I guess you are on 8.1 at the moment?
They removed samba completely.
I am figuring a way out to get this enabled again because i need it too.


BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

Hi Markus,

At the moment i cannot get my UCM connected to the interneet.

Try the next, you do need to have these files:

Centos_base.repo for 6.0
smb.conf modified (See below)
Windows-sharing from the Linux app server

smb.conf

# This is the main Samba configuration file. You should read the
# smb.conf(5) manual page in order to understand the options listed
# here. Samba has a huge number of configurable options (perhaps too
# many!) most of which are not shown in this example
#
# For a step to step guide on installing, configuring and using samba,
# read the Samba-HOWTO-Collection. This may be obtained from:
#  [URL unfurl="true"]http://www.samba.org/samba/docs/Samba-HOWTO-Collection.pdf[/URL]
#
# Many working examples of smb.conf files can be found in the
# Samba-Guide which is generated daily and can be downloaded from:
#  [URL unfurl="true"]http://www.samba.org/samba/docs/Samba-Guide.pdf[/URL]
#
# Any line which starts with a ; (semi-colon) or a # (hash)
# is a comment and is ignored. In this example we will use a #
# for commentry and a ; for parts of the config file that you
# may wish to enable
#
# NOTE: Whenever you modify this file you should run the command "testparm"
# to check that you have not made any basic syntactic errors.
#
#---------------
# SELINUX NOTES:
#
# If you want to use the useradd/groupadd family of binaries please run:
# setsebool -P samba_domain_controller on
#
# If you want to share home directories via samba please run:
# setsebool -P samba_enable_home_dirs on
#
# If you create a new directory you want to share you should mark it as
# "samba-share_t" so that selinux will let you write into it.
# Make sure not to do that on system directories as they may already have
# been marked with othe SELinux labels.
#
# Use ls -ldZ /path to see which context a directory has
#
# Set labels only on directories you created!
# To set a label use the following: chcon -t samba_share_t /path
#
# If you need to share a system created directory you can use one of the
# following (read-only/read-write):
# setsebool -P samba_export_all_ro on
# or
# setsebool -P samba_export_all_rw on
#
# If you want to run scripts (preexec/root prexec/print command/...) please
# put them into the /var/lib/samba/scripts directory so that smbd will be
# allowed to run them.
# Make sure you COPY them and not MOVE them so that the right SELinux context
# is applied, to check all is ok use restorecon -R -v /var/lib/samba/scripts
#
#--------------
#
#======================= Global Settings =====================================

[global]
unix charset = UTF-8
dos charset = CP932


# ----------------------- Network Related Options -------------------------
#
# workgroup = NT-Domain-Name or Workgroup-Name, eg: MIDEARTH
#
# server string is the equivalent of the NT Description field
#
# netbios name can be used to specify a server name not tied to the hostname
#
# Interfaces lets you configure Samba to use multiple interfaces
# If you have multiple network interfaces then you can list the ones
# you want to listen on (never omit localhost)
#
# Hosts Allow/Hosts Deny lets you restrict who can connect, and you can
# specifiy it as a per share option as well
#
	workgroup = WORKGROUP
	server string = Samba Server Version %v

;	netbios name = MYSERVER

;	interfaces = lo eth0 192.168.12.2/24 192.168.13.2/24
hosts allow = 127. 10. 192.168. 172.

# --------------------------- Logging Options -----------------------------
#
# Log File let you specify where to put logs and how to split them up.
#
# Max Log Size let you specify the max size log files should reach

	# logs split per machine
;	log file = /var/log/samba/%m.log
	# max 50KB per log file, then rotate
;	max log size = 50

# ----------------------- Standalone Server Options ------------------------
#
# Security can be set to user, share(deprecated) or server(deprecated)
#
# Backend to store user information in. New installations should
# use either tdbsam or ldapsam. smbpasswd is available for backwards
# compatibility. tdbsam requires no further configuration.

	security = share
	passdb backend = tdbsam


# ----------------------- Domain Members Options ------------------------
#
# Security must be set to domain or ads
#
# Use the realm option only with security = ads
# Specifies the Active Directory realm the host is part of
#
# Backend to store user information in. New installations should
# use either tdbsam or ldapsam. smbpasswd is available for backwards
# compatibility. tdbsam requires no further configuration.
#
# Use password server option only with security = server or if you can't
# use the DNS to locate Domain Controllers
# The argument list may include:
#   password server = My_PDC_Name [My_BDC_Name] [My_Next_BDC_Name]
# or to auto-locate the domain controller/s
#   password server = *


;	security = domain
;	passdb backend = tdbsam
;	realm = MY_REALM

;	password server = <NT-Server-Name>

# ----------------------- Domain Controller Options ------------------------
#
# Security must be set to user for domain controllers
#
# Backend to store user information in. New installations should
# use either tdbsam or ldapsam. smbpasswd is available for backwards
# compatibility. tdbsam requires no further configuration.
#
# Domain Master specifies Samba to be the Domain Master Browser. This
# allows Samba to collate browse lists between subnets. Don't use this
# if you already have a Windows NT domain controller doing this job
#
# Domain Logons let Samba be a domain logon server for Windows workstations.
#
# Logon Scrpit let yuou specify a script to be run at login time on the client
# You need to provide it in a share called NETLOGON
#
# Logon Path let you specify where user profiles are stored (UNC path)
#
# Various scripts can be used on a domain controller or stand-alone
# machine to add or delete corresponding unix accounts
#
;	security = user
;	passdb backend = tdbsam

;	domain master = yes
;	domain logons = yes

	# the login script name depends on the machine name
;	logon script = %m.bat
	# the login script name depends on the unix user used
;	logon script = %u.bat
;	logon path = \\%L\Profiles\%u
	# disables profiles support by specifing an empty path
;	logon path =  

;	add user script = /usr/sbin/useradd "%u" -n -g users
;	add group script = /usr/sbin/groupadd "%g"
;	add machine script = /usr/sbin/useradd -n -c "Workstation (%u)" -M -d /nohome -s /bin/false "%u"
;	delete user script = /usr/sbin/userdel "%u"
;	delete user from group script = /usr/sbin/userdel "%u" "%g"
;	delete group script = /usr/sbin/groupdel "%g"


# ----------------------- Browser Control Options ----------------------------
#
# set local master to no if you don't want Samba to become a master
# browser on your network. Otherwise the normal election rules apply
#
# OS Level determines the precedence of this server in master browser
# elections. The default value should be reasonable
#
# Preferred Master causes Samba to force a local browser election on startup
# and gives it a slightly higher chance of winning the election
;	local master = no
;	os level = 33
;	preferred master = yes

#----------------------------- Name Resolution -------------------------------
# Windows Internet Name Serving Support Section:
# Note: Samba can be either a WINS Server, or a WINS Client, but NOT both
#
# - WINS Support: Tells the NMBD component of Samba to enable it's WINS Server
#
# - WINS Server: Tells the NMBD components of Samba to be a WINS Client
#
# - WINS Proxy: Tells Samba to answer name resolution queries on
#   behalf of a non WINS capable client, for this to work there must be
#   at least one	WINS Server on the network. The default is NO.
#
# DNS Proxy - tells Samba whether or not to try to resolve NetBIOS names
# via DNS nslookups.

;	wins support = yes
;	wins server = w.x.y.z
;	wins proxy = yes

;	dns proxy = yes

# --------------------------- Printing Options -----------------------------
#
# Load Printers let you load automatically the list of printers rather
# than setting them up individually
#
# Cups Options let you pass the cups libs custom options, setting it to raw
# for example will let you use drivers on your Windows clients
#
# Printcap Name let you specify an alternative printcap file
#
# You can choose a non default printing system using the Printing option

	load printers = yes
	cups options = raw

;	printcap name = /etc/printcap
	#obtain list of printers automatically on SystemV
;	printcap name = lpstat
;	printing = cups

# --------------------------- Filesystem Options ---------------------------
#
# The following options can be uncommented if the filesystem supports
# Extended Attributes and they are enabled (usually by the mount option
# user_xattr). Thess options will let the admin store the DOS attributes
# in an EA and make samba not mess with the permission bits.
#
# Note: these options can also be set just per share, setting them in global
# makes them the default for all shares

;	map archive = no
;	map hidden = no
;	map read only = no
;	map system = no
;	store dos attributes = yes


#============================ Share Definitions ==============================

[homes]
	comment = Home Directories
	browseable = no
	writable = yes
	valid users = %S
    ;valid users = MYDOMAIN\%S

[printers]
	comment = All Printers
	path = /var/spool/samba
	browseable = no
	guest ok = no
	writable = no
	printable = yes

# Un-comment the following and create the netlogon directory for Domain Logons
;	[netlogon]
;	comment = Network Logon Service
;	path = /var/lib/samba/netlogon
;	guest ok = yes
;	writable = no
;	share modes = no


# Un-comment the following to provide a specific roving profile share
# the default is to use the user's home directory
;	[Profiles]
;	path = /var/lib/samba/profiles
;	browseable = no
;	guest ok = yes


# A publicly accessible directory, but read only, except for people in
# the "staff" group
;	[public]
;	comment = Public Stuff
;	path = /home/samba
;	public = yes
;	writable = yes
;	printable = no
;	write list = +staff

[Share]# any name you like
   path = /opt/vmpro/VRL   
   writable = yes
   guest ok = yes
   guest only = yes
   create mode = 0777
   directory mode = 0777
   share modes = yes

How to build a share on a UCM card:

Copy the  “Centos_base.repo” For CentOS 6.0 to the folder /home/webcontrol
Copy  “windows-sharing-8.0.8-58.noarch.rpm to /home/webcontrol
Copy “smb.conf to /home/webcontrol
Copy “Centos_base.repo”  from /home/webcontrol to /etc/yum.repos.d
Reboot the server

Then login as root and yum install samba samba-swat
Copy “windows-sharing-8.0.8-58.noarch.rpm from /home/webcontrol to /var/cache/avaya/apps
Install windows-sharing from the webcontrol web interface.
remove the Centos_base.repo from /etc/yum.repos.d (rm Centos_base.repo)
Reboot the server

Login en go to root
Type service smb start
Copy “smb.conf” to /etc/samba
Type service smb restart
Type chmod 777 /opt/vmpro/VRL
Type chkconfig smb
Reboot

Job done!!!

Try and see how you get along.
I really want to know if you could get it done because i need it to get it working too.


BAZINGA!

I'm not insane, my mother had me tested!

 

[abdullamahmud]

Hello,

I am guessing you want to install Samba service because you want to grab the .wav files from C110 module. Avaya does not allow any further installation. I believe (but i am not 100% confident) that you cannot install any service such as samba to that module.

you can install XIMA recording library (Linux version) into that C110 module which will make your life easy. I did in same way.

Once again you can install Samba at your own risk if anything happen Avaya or Provider company would not give you any support.

Thanks
AB

 

[tlpeter]

Abdull, it should be possible when yuo put in the Centos_base.repo.
After a restart of the module then you can use yum to install samba.


BAZINGA!

I'm not insane, my mother had me tested!

 

[abdullamahmud]

@tlpeter

Thanks for this important information. My concern is do i have any chance to cause any additional problem for this installation? Because Avaya does not allow any extra installation.

 

[tlpeter]

I did this on 8.0

I have done this on the UCM, linux apps server and on the IPO server edition.
Somehow Avaya removed the sharing option on the UCM.


BAZINGA!

I'm not insane, my mother had me tested!

 

[markusoreallyus]

@abdullamahmud Excellent suggestion. From what I understand there is a Linux download from Chronicall starting at 3.2.96.

However, on this installation, with Chronicall Recording Library using 100KB/Minute we would fill the 32GB drive in 2 years or less. It's a very small yet busy call center. 4 agents on 8 hour shifts, and historical information predicts 2 active agents at a time. If we simplify and say there will be 8 hours of talk time per day, 32GB will hold 699 days of recordings. With 2 active agents, that's 349 days.

GB   KB	        100KB/Min   Hours       8 hour days     Days for two always active agents
32   33554432	335544.32   5592.405	699.050	        349.525
500  524288000	5242880	    87381.333	10922.667	5461.333

AFAIK, Chronicall does not delete old recordings. Otherwise Chronicall Recording Library on the C110 would be a perfect solution. The Call Center supervisor wants to keep recordings for 18 months, which means the drive will be full long before we can start manually deleting old recordings.

They also have a "small" server with a 500GB drive that will likely never use more than 75GB for its other functions. Since Recording Library can pull the recordings from a remote server running CIFS/SMB (Windows File Sharing), installing Samba/SMB on the UCM is my current solution.

@tlpeter

Genius! I'll have a crack at it later today.

======
Side note:
apps-8.1.16-12.iso One-X has Java6u31
c110-8.1.80-9_el6.iso One-X has Java7u3

Hopefully Apps Server will update to Java 7 soon-ish

 

[tlpeter]

Hi Markus,

I made a faq about how to enable a share on the UCM card.
I have some code in it that will download the right files and configure it for you (no rocket sience, i am a Linux noob)

faq940-7574


BAZINGA!

I'm not insane, my mother had me tested!