Apr 24, 2018 #1 zohr888 Technical User Joined May 29, 2014 Messages 12 Location MA Hello All, could you help me: could you tell me how to activate an alert beep at 35 seconds from MEA to warn the agent to resume the call in CM aura7 ? Best Regards, Zouhair
Hello All, could you help me: could you tell me how to activate an alert beep at 35 seconds from MEA to warn the agent to resume the call in CM aura7 ? Best Regards, Zouhair
Apr 26, 2018 #2 montyzummer IS-IT--Management Joined Oct 6, 2010 Messages 2,999 Location GB Buy the agents an egg timer and employ an egg timer watcher for every agent , to ensure at 35 secs it beeps at the agents ACSS (UC/SBCE/SM/SME) Not that they mean a thing anymore , get a brain dump pass the test crash the system. Upvote 0 Downvote
Buy the agents an egg timer and employ an egg timer watcher for every agent , to ensure at 35 secs it beeps at the agents ACSS (UC/SBCE/SM/SME) Not that they mean a thing anymore , get a brain dump pass the test crash the system.