Avaya 9608 Screen - BLANK

[Bondojordo]

Howdy.

Just had to perform a simple phone relocation.
Went to the phone and the screen is lit up but completely blank.
Tried rebooting it a couple times and tried it on a couple different jacks, but the phone is still blank.
It will turn on and receive power, but the screen is blank and nothing happens.
Any ideas?

 

[kyle555]

Not enough power on the POE port? Got a power injector to confirm if it is the same result with it and maybe the phone just died?

 

[Bondojordo]

Defiantly not a port issue.
I did check the back of the phone to see if possibly someone switched the power switch over.
Theres a little switch on the back of these phones that you use if you're attaching a button module to it or something.
Anyways,
Checked the phone on multiple ports that pre-existing and functioning phones are on.
Still the same issue.
I guess the phone died.
Just never came across this version of it before.

 

[montyzummer]

Even if you think its not a port issue( tested other sets in the same port etc) , it is worth trying Kyles suggestion of a power block seen this happen before and if you do get it to load ,upgrade the firmware immediately.

APSS (SME)
ACSS (SME)
ACIS (UC)