I have an Avaya 4625 phone that continually freezes or reboots or both.
Specifics:
Avaya 4625 IP Phone, using the "pass through" ethernet port for laptop connection to LAN. When running Dame Ware to connect to laptop (similar to Timbuck 2, or PC Anywhere), and making a call from 4625, phone will "freeze"; that is it drops current call, and renders phone buttons inoperable. Somtimes it will auto-reboot, somtimes not (VERY inconsistant). Seems like it is loosing connectivity, and locking itself up trying to reaquire connectivity. The laptop will also lose connectivity (and kill the remote access), so on reboot the phone will reaquire the LAN and boot normally. I can get this to happen every time Dame Ware is used (it is our divisions tool for the Support Center to connect to EU's computers to assist in resolving problems, so not using it is out of the question). I cannot in good conscience deploy this as a soloution to the "field" unless we can figure out what we can do to resolve the issue. Phone has the local POE (plugs into the wall jack and then the phone) rather than the POE located by the switch and the ports on the Cisco switch are hard coated to 100/full (was set at auto/auto or 10/half, and no differences were noted).
I am running an 8710 server and CM3. Any help would be much appreciated.
Specifics:
Avaya 4625 IP Phone, using the "pass through" ethernet port for laptop connection to LAN. When running Dame Ware to connect to laptop (similar to Timbuck 2, or PC Anywhere), and making a call from 4625, phone will "freeze"; that is it drops current call, and renders phone buttons inoperable. Somtimes it will auto-reboot, somtimes not (VERY inconsistant). Seems like it is loosing connectivity, and locking itself up trying to reaquire connectivity. The laptop will also lose connectivity (and kill the remote access), so on reboot the phone will reaquire the LAN and boot normally. I can get this to happen every time Dame Ware is used (it is our divisions tool for the Support Center to connect to EU's computers to assist in resolving problems, so not using it is out of the question). I cannot in good conscience deploy this as a soloution to the "field" unless we can figure out what we can do to resolve the issue. Phone has the local POE (plugs into the wall jack and then the phone) rather than the POE located by the switch and the ports on the Cisco switch are hard coated to 100/full (was set at auto/auto or 10/half, and no differences were noted).
I am running an 8710 server and CM3. Any help would be much appreciated.