AVAYA 3631 IP Phone - Bridged appearances will not ring

[Phonemanrwj]

On a 3631 IP Handset- I have bridged 2 call appearances of another extension and they will not ring.

I have selected as yes both -

allow bridged call alerting

per button ring control

Any ideas of which steps or features I might be missing would be greatly appreciated.

Thanks,
Phonemanrwj

 

[Moshimoshi]

If you go into ASA for the extension under "BUTTON ASSIGNMENT" where you have BRDG-APPR, there's a field that says "Rg:", by default this is set to o ring. You can change it to (r)ing, so that the extension will ring on the local set.

Hope thats helpful!

 

[Phonemanrwj]

Moshmoshi,

That was the first spot I checked.

I have them both selected to ring.

They, for some reason will not ring though.

Thanks,
Phonemanrwj

 

[JayNEC]

It's a firmware issue. Make sure you're at the latest - I got a special load from an Avaya engr a while back.

 

[Phonemanrwj]

JayNEC,

Which firmware load was it, can I get it from the AVAYA
web sight?

Thanks,
Phonemanrwj

 

[JayNEC]

Here is the latest:

http://support.avaya.com/japple/css...ea&temp.productID=146498&temp.bucketID=108025

 

[sjforcum]

Has anyone had success actually installing the firmware to the phone? I copied the contents of the zip to my HTTP Server, but every time the phone tries to grab it, the install fails....

Any thoughts?

 

[Phonemanrwj]

I have not had any success with upgrading the firmware as of yet.

The phone will not load O.T.A. or via the USB.

I continue to receive "No server" and "Bad File Address" error messages.

We also have a new issue with the phone not working from
AP to AP???

I checked the loads on the phone they are still at 1.1
I cannot locate anything that explains how to correctly
program the HTTP server address to the phone.

 

[JayNEC]

it would be in the 242 DHCP scope option.
httpsrvr=x.x.x.x

 

[Phonemanrwj]

We figured it out the HTTP server was not configured correctly therefore unable to download the correct firmware version to the 3631 handset.