Avaya 3 way calling

[Imran555]

Gentleman's

I need Advice as am in trouble with one of client.
They was using Ericsson MD110 with console sets,now we move them to IPO 9.1
Is any of avaya system can do the below like CM or Aura.
In Ericsson they were using feature Like 3 way calling over trunk lines and 1 person is only listening other cant hear him and also operator can talk to the listener separatly.
Example
A -Boss Extension or on Mobile phone (on extension its do able by dial inclusion ) but cant do it over his mobile or when he is out.
B-Operator
C-Caller Extension or Mobile

A call to B and ask him to call C and ask him question and i need to listen to it.
now B and C is talking and A is listening ,
move on now B need to speak to A to get his replay.

Kindly gave me suggestion if IPO can do it then how or recommendation for any other AVAYA system which able to perform such function.

Thanks

 

[kyle555]

Well, on CM I'd start with "selective conference party mute".

https://downloads.avaya.com/elmodocs2/comm_mgr/r5.0/245205_6.pdf

Basically, you can administer keys so that a person making a conference call with multiple parties can mute any participant they like.
You can also use a conference display key and a far end mute key so B can conference C, select and mute A.

I don't think once you've bridged a call in that way though that you can split them to hold C for A and B to talk. B would probably have to put that call on hold and place another call out to A on a separate line.

I wish I was wrong, but I don't believe Avaya PBX lets you split a merged call back on to 2 different lines to put one on hold. Maybe with reception console type programming you could do it - depends if you only need to do it once and how big a pain it is for you.

For IPO, I'm not sure. Ask there!

 

[Imran555]

Any Suggestions perhaps as i checked in Ericsson the feature name is CALL SPLITTING.
When 2 users are "connected" on Console Internal OR External Operator can switch Left/Right to speak either parties.
so any similar feature in AVAYA.

 

[kyle555]

Yes. With a console.

 

[Imran555]

Yes. With a console

First of all thanks for suggestion and secondly please clarify do you mean we can split calls with AVAYA Consoles,If so can you please recommend one also its system.

Thanks

 

[Imran555]

so any body with idea to achieve this.

 

[kyle555]

Honestly, just put a a 2nd phone at B's desk tied with the EC500 mobility feature and have they operate the phone on A's behalf. That's straightforward enough. Even if consoles could do it, it's unrealistic to use a specialized call handling tool for 1 use case and have all the training and support required there.

There's tons of features in any commercial PBX you could tie together to make this happen. And unfortunately, it won't work exactly the same as a 30 year old PBX from another company. Be creative!

 

[joe2938]

could they not do this with service observe Kyle?

 

[kyle555]

Yeah, but I have no idea how well feature interactions work from your desk set to control your cell.

So, A from the cell would call B. B would see a call from A's extension.
B would have to place A on hold, call C, engage service observe from A's desk set to the new B-C call and CM would have to be ok with having a single speech path open to a EC500 set and letting you place that on hold from a deskset and engage svc-obsrv from the deskset to make the speech path to the cell observe B speaking to C.

I have no intention of labbing that out! But either way, I'm sure if ya made a poor man's console duct taping and crazy gluing 2 9608's together you could get close!

 

[joe2938]

I get confused just trying to figure out the core issue lol

 

[kyle555]

Yeah, same here. I don't use phones anymore. I'll be damned if i know how any of the keys work!