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Aux Code Peg Count

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Stinney

Stinney

IS-IT--Management
Nov 29, 2004
2,038
US

I know that I can see this in an agent trace report. But is there any report in CMS that I can look at to see how many times (not how much time) an agent has gone into AUX during an interval?

We have some agents going into AUX and back out so they can be put at the bottom of the queue for calls.

- Stinney

Quoting only proves you know how to cut and paste.
 
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