Aux code issues

[cfickes]

I have an ACD group which takes calls from an ACD skill and the are also part of a hunt group that is populated with exteions. My issue is, how can I create an aux-code that will keep them from getting calls from either of those paths?

 

[joe2938]

you need to explain this better

 

[cfickes]

Ok, I have a team of call center ACD agents (skill 100) and they are also are part of a hunt group (1000) which contains the same groups extensions. They help answer the main line for the business, but when they use a standrad aux-work code(lunch or break) they aare still getting calls from the 1000 line. I crerated another aux-work RC: 0 Group: 1000, but they can only use this aux-work code. They still get call from their ACD skill. So how can I put them in an aux state that will keep them from getting calls from either paths?

 

[joe2938]

well one way is to have them log out, when they are in an aux state what does a status station show

 

[bleebrant]

If the agent is in aux work mode they should not get any skill calls. Is hunt group 1000 a standard hunt group or a skill?
You could try to assign a Send-Calls button to the set. They could use Aux Work to stop skill calls ringing in, and Send-Calls to stop non-skill calls ringing in, including calls directly to their extension number. They could be in Send-Calls mode and still receive ACD calls when not in Aux Work.

 

[cfickes]

The Hunt group 1000 is a standard huny group. I think this will work.